Complaints Administrative Assistant - US Remote

Motorola Solutions; United States; Remote; USD 37,000 - 56,000; Full time

Job summary

Motorola Solutions is seeking a detail-oriented Complaints Administrative Assistant for the MVRecovery division. The candidate will manage complaints, process claims, and ensure data integrity. A remote role open to applicants throughout the U.S., requiring 2+ years in a relevant field.

Benefits

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

Qualifications

• 2+ years of experience in Collateral Repossession, Insurance Claims, or Body Shop Repair.
• Legal authorization to work in the U.S. indefinitely.

Responsibilities

• Handle complaints and claims processing.
• Generate reports and analyze data.
• Conduct outbound calls to debtors.

Skills

Communication

Multi-tasking

Organization

Data Analysis

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview MVRecovery is the Skip Tracing, Forwarding, and Impound division of MVTrac/MVConnect, a Motorola Solutions Company. We are a full-service recovery operation, connecting lenders and repossession agents to facilitate quicker and more compliant recoveries. Our technology is nothing without the people behind it and we are seeking a detail oriented and driven Complaints Administrative Assistant to join our team.
Job Description

This position will involve the following:

The position will discern and review cases from a factual perspective, while also keeping consistent with processes. The position will also generate reports as required and candidates must be comfortable with analyzing data and keeping the department up to date as new production occurs.

● Handing and/or receiving complaints, incidents, issues
● Claims processing
● Contract and document review
● Data entry
● Logging, pulling evidence
● Estimates and quotes
● Internal audits
● 40% outbound calling debtors to discuss findings of claim review
● Remediations
● Report generation

Preferred Qualifications:

● Excellent verbal and written communication skills
● Strong phone skills with ability to give clear and concise direction
● Strong multi-tasking and organization skills
● Google email, Docs and Sheets experience preferred
● Microsoft Excel and Word (Intermediate to Advanced) experience
● Collateral repossession and/or Insurance Claims, Body Shop Repair or Repossession industry experience
● Claims and/or Complaints experience a plus

This position is a remote position and candidates can be located anywhere in the US.

Target Base Salary Range: $37,200 - $55,700 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-NJ1

#LI-REMOTE

Basic Requirements

• 2+ years of Collateral Repossession and/or Insurance Claims, Body Shop Repair or Repossession industry experience.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S.Benefitsinclude:

• Incentive Bonus Plans
• Medical, Dental, Visionbenefits
• 401K
• 10 Paid Holidays
• GenerousPaidTime Off Packages
• Employee Stock Purchase Plan
• PaidParental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.