Complaint Resolution Analyst

State of South Carolina; Columbia (SC); On-site; USD 35,000 - 52,000; Full time

Job summary

The South Carolina Department of Consumer Affairs is seeking a dedicated Complaint Analyst to review and process approximately 4,000 new consumer complaints each year. You will ensure accurate information is collected, track follow-ups, and close cases in alignment with division guidelines.

The role requires strong communication, data entry, and multitasking abilities, with a focus on professional service to staff, consumers and businesses in the Consumer Services Division.

Qualifications

• High school diploma or equivalent; a bachelor’s degree may substitute.
• Excellent verbal and written communication.
• Strong data entry and keyboard skills.
• Ability to handle multi-line phone and multitask.
• Professional demeanor, dependability and timeliness.
• Ability to interact with diverse populations and staff.
• Independent decision making and discretion.
• Comfort working at a desk and using a computer.

Responsibilities

• Review, analyze, and process complaints per division guidelines.
• Ensure information needed to process complaints is obtained and filed.
• Maintain follow-up with customers and businesses per policies.
• Assist with front desk coverage and document interactions in the system.

Skills

Communication skills

Data entry

Multi-line phone

Adaptability

Professional demeanor

Diversity interaction

Decision making

Time management

Education

High school diploma

Bachelor’s degree substitution allowed

Tools

MS Outlook

MS Excel

MS Word

Scanners

Copiers

Fax machines

Job description

The South Carolina Department of Consumer Affairs is seeking a dedicated Complaint Analyst to review and process approximately 4,000 new consumer complaints each year. You will ensure accurate information is collected, track follow-ups, and close cases in alignment with division guidelines.

The role requires strong communication, data entry, and multitasking abilities, with a focus on professional service to staff, consumers and businesses in the Consumer Services Division.