Compassionate Veterinary Receptionist with Growth & Benefits

Chelmsford Animal Hospital, LLC; Chelmsford (MA); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k retirement options

Life Insurance

Disability coverage

Employee Assistance Program (EAP)

Job summary

Chelmsford Animal Hospital, LLC, a well-established veterinary practice near Boston, seeks a friendly receptionist to manage our front desk and support daily operations. You will greet clients, answer multi-line calls, schedule appointments, and process payments with a focus on compassionate care.

We value teamwork and offer growth opportunities, flexible scheduling including some weekends, and comprehensive benefits to support you and your family as part of Mission Pet Health’s network.

Qualifications

• Passion for providing excellent customer service and a love for animals.
• Exceptional communication skills with the ability to manage stressful situations.
• Strong organizational skills and multitasking in a fast-paced environment.
• Collaborative, team-first mindset and ability to work independently.
• Experience with veterinary software is preferred; flexibility for weekends/holidays.

Responsibilities

• Be the Director of First Impressions by managing a multi-line phone system and greeting clients.
• Maintain accurate medical records and manage appointment schedules; handle financial transactions.
• Educate clients on preventative care and hospital services to ensure quality pet care.
• Provide a compassionate, empathetic presence to clients and pets.

Skills

Customer service

Communication

Organization

Teamwork

Veterinary software experience

Tools

Veterinary software

Job description

Since 2005, Chelmsford Animal Hospital has been setting the standard for veterinary care in Middlesex County. As an AAHA-accredited practice, we hold ourselves to the highest level of medicine, and it takes our entire team to make that happen. Whether you are a receptionist managing our bustling front desk, a technician monitoring complex surgeries, or one of our seven veterinarians leading a case, your role is vital here. We handle everything from routine wellness to urgent care, giving everyone on the floor a chance to collaborate, learn, and grow their skills in a large, supportive environment.Located just northwest of Boston, Chelmsford offers a great mix of suburban comfort and easy access to city amenities. It is a welcoming community where our team builds real, lasting relationships with the clients and pets who rely on us. When you are not at the clinic, you can easily explore the outdoor recreation along the nearby Merrimack River or take a quick drive into the city for dining and entertainment, giving you a perfect balance between a rewarding career and a great life outside of work.

Job Description

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

If you're using NVDA, press NVDA key + space to enable focus mode to read the slider properly.

Location:Goodwin Animal Hospital and Pet Resort

Location:Livewell Animal Hospital of Argyle

Location:Columbus Countryside Veterinary Clinic

Location:Buies Creek Veterinary Hospital

Location:Livewell Animal Hospital of Hyde Park

Location:Richmond Valley Veterinary Practice

Location:Livewell Animal Hospital of St. Anthony

Location:Manchaca Village Veterinary Care