Receptionist

Livewell Animal Hospital of St. Anthony; Minneapolis (MN); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Employee Assistance Program (EAP)

401k retirement plan

Life Insurance

Disability insurance

Educational assistance for AVMA/tech

Discounted veterinary care

Teladoc access

Job summary

Livewell Animal Hospital of St. Anthony is seeking a friendly receptionist to be the first point of contact for clients.

You will manage a multi-line phone system, greet clients warmly, and coordinate care with the veterinary team to ensure a smooth, compassionate experience for every pet. You will maintain medical records, schedule appointments, and process payments while upholding the hospital’s commitment to excellent patient care and customer service.

Qualifications

• Must have a passion for excellent customer service and a love for animals.
• Exceptional communication skills and ability to remain composed in stressful situations.
• Strong organizational ability with multitasking in a fast-paced environment.
• Collaborative, team-first mindset; able to work independently and with direction.
• Experience with veterinary software is preferred; flexible schedule including some weekends/holidays.

Responsibilities

• Be the Director of First Impressions by managing a multi-line phone system and greeting clients with compassion.
• Ensure seamless care coordination by maintaining accurate medical records, managing appointments, and handling financial transactions.
• Advocate for pet health by educating clients on preventative care and hospital services.
• Embodies compassion and empathy, providing a calming presence and treating each pet with care.

Skills

Customer service

Communication

Organization

Teamwork

Veterinary software

Tools

Veterinary software

Job description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.


• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.


• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.


• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.


• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.


• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.


• A collaborative, team-first mindset and the ability to work both independently and with direction.


• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You’re Supported

• Our comprehensive benefits package is designed to support you at every stage.


• Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

• A competitive hourly rate or salary based on your experience and role.


• We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.


• Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

• We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

• Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.


• Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 \"Most Loved Workplace,\" ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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