Compassionate Veterinary Receptionist — Growth & Pet Perks

BluePearl Pet Hospital; Duluth (GA); On-site; USD 19,000 - 25,000; Full time

Job summary

BluePearl Pet Hospital in Duluth, GA is hiring Veterinary Receptionists to be the first face clients see and to ensure a calm, compassionate experience for pets and families. You will greet clients, manage appointments, and support the veterinary team in a fast-paced environment.

The role emphasizes excellent customer service, empathy, clear communication, and the ability to handle emotional situations with professionalism.

Qualifications

• Excellent customer service skills.
• Clear and compassionate communication.
• Ability to listen attentively to clients.

Responsibilities

• Greet clients with warmth and professionalism.
• Provide calm, empathetic support to clients.
• Listen and respond to client questions and needs.
• Speak clearly on the phone and in person.
• Assess arrival Needs and pet condition; triage as needed.
• Determine emergency status (stat vs standard).
• Route non-patient calls or visitors to the right team.
• Confirm appointments and share preparation instructions for pets.
• Offer emotional support and compassionate resources to grieving clients.

Skills

Customer service

Communication

Compassionate listener

Calm under pressure

Job description

BluePearl Pet Hospital in Duluth, GA is hiring Veterinary Receptionists to be the first face clients see and to ensure a calm, compassionate experience for pets and families. You will greet clients, manage appointments, and support the veterinary team in a fast-paced environment.

The role emphasizes excellent customer service, empathy, clear communication, and the ability to handle emotional situations with professionalism.