Compassionate Veterinary Receptionist | Growth & CE Perks

BluePearl Pet Hospital; Summerville (SC); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Trupanion pet insurance

Discounts for pet treatments and food

Career growth through leveling system

Annual continuing education allowance

BluePearl University training

Access to medical journals

Job summary

BluePearl Pet Hospital is hiring Veterinary Receptionists to be the first point of contact for clients. You will greet clients, communicate clearly, and provide compassionate service while handling emotional situations.

You will assess each arrival, determine emergency priority, confirm appointments, assist with preparations, and support grieving clients. This role involves liaising with teams and service agencies as needed.

Qualifications

• Excellent customer service and communication skills.
• Ability to listen with empathy in emotional situations.
• Clear, calm speech for in-person and on-the-phone interactions.
• Assess arrivals and determine emergency priority.

Responsibilities

• Greet clients warmly as they enter.
• Maintain friendly, professional demeanor.
• Listen with compassion.
• Speak clearly and calmly to clients.
• Assess each arrival for pet condition.
• Judge emergency vs standard status.
• Route non-patient calls to the right team.
• Confirm appointments and prep guidance.
• Offer emotional support to grieving clients.
• Liaise between clients and service agencies for pet remains.

Skills

Customer service

Communication

Empathy

Job description

BluePearl Pet Hospital is hiring Veterinary Receptionists to be the first point of contact for clients. You will greet clients, communicate clearly, and provide compassionate service while handling emotional situations.

You will assess each arrival, determine emergency priority, confirm appointments, assist with preparations, and support grieving clients. This role involves liaising with teams and service agencies as needed.