Compassionate Veterinary Receptionist

Mission Pet Health; Germantown (MD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Discounted veterinary care for your or

Access to online discount platform

Free 24/7 doctor access via Teladoc

Job summary

Mission Pet Health in Germantown, MD, seeks a Receptionist to manage a multi-line phone system, greet clients warmly, and coordinate appointments and billing. You will help educate clients on preventive care while supporting a smooth hospital workflow.

The role emphasizes compassionate client service, strong communication, and the ability to multitask in a busy veterinary environment. Weekend and holiday availability is often required.

Qualifications

• Experience with veterinary software preferred.
• Excellent customer service and communication skills.
• Strong organizational abilities and multitasking in a fast-paced setting.
• Collaborative, team-first mindset and ability to work independently when needed.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system and greet clients with empathy.
• Coordinate care: maintain accurate records, schedule appointments, and process transactions.
• Educate clients on preventative care and hospital services to support pet health.
• Provide a calm, empathetic presence for clients and patients.

Skills

Customer service

Communication

Organizational

Team player

Vet software

Flexible schedule

Tools

Vet software

Job description

Mission Pet Health in Germantown, MD, seeks a Receptionist to manage a multi-line phone system, greet clients warmly, and coordinate appointments and billing. You will help educate clients on preventive care while supporting a smooth hospital workflow.

The role emphasizes compassionate client service, strong communication, and the ability to multitask in a busy veterinary environment. Weekend and holiday availability is often required.