Compassionate Vet Receptionist — Front Desk & Scheduling

Veterinary Practice Partners; Belton (MO); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Benefits package (medical, dental, and

Paid time off & 401(k)

Structured onboarding & mentorship

Job summary

Belton Animal Clinic and Exotic Care Center is seeking a dedicated Veterinary Receptionist to join our team. This role welcomes candidates from adjacent fields and provides comprehensive onboarding.

You will manage front desk tasks, schedule appointments, and deliver compassionate service to clients and their pets. Weekly hours include four 10-hour shifts with rotating Saturdays; benefits include medical/dental/vision, PTO, and a 401(k).

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Skills

Front desk experience

Customer service

Phone system management

Data entry

Organizational skills

Team player

Professional demeanor

Emotional resilience

Ability to multitask

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

orezyVet

Job description

Belton Animal Clinic and Exotic Care Center is seeking a dedicated Veterinary Receptionist to join our team. This role welcomes candidates from adjacent fields and provides comprehensive onboarding.

You will manage front desk tasks, schedule appointments, and deliver compassionate service to clients and their pets. Weekly hours include four 10-hour shifts with rotating Saturdays; benefits include medical/dental/vision, PTO, and a 401(k).