Veterinary Receptionist

Belton Animal Clinic and Exotic Care Center; Belton (MO); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) plan

Mentorship program

Job summary

Belton Animal Clinic and Exotic Care Center is seeking a dedicated Veterinary Receptionist to join our team. This full-time role supports clients across a range of experiences and emphasizes compassionate, professional service in a busy clinic setting.

No veterinary-specific knowledge is required at hire; comprehensive onboarding covers workflows, software, and medical terminology. Benefits include medical, dental, and vision insurance, PTO, and a structured mentorship program.

Qualifications

• Minimum 1 year of front desk, receptionist, or customer service experience in medical, dental, urgent care, veterinary, or high-volume settings
• Strong written and verbal communication, active listening, and conflict resolution
• Experience with appointments, multi-line phones, data entry, and payment processing/POS
• Excellent organization and multitasking in a fast-paced environment
• Proficiency in Microsoft Office and willingness to learn new software

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, confirm appointments
• Answer multi-line phone system, direct calls, and schedule services
• Process payments, post charges, and schedule future appointments
• Provide composed and compassionate service to anxious or distressed clients
• Enter data accurately and maintain records in the practice management system
• Communicate with clinical staff to relay messages and support daily operations
• Maintain a clean, welcoming reception area

Skills

Customer service

Front desk experience

Phone system

Data entry

Organizational skills

Microsoft Office

Teamwork

Compassion for animals

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Belton Animal Clinic and Exotic Center is seeking a dedicated and client-focused Veterinary Receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional whodemonstratescomposure under pressure, a genuine affinity for animals, andthe interpersonalskills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is notrequired; comprehensive onboarding and training will be provided.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology

Salary

$19.00 - $20.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule

Full-time position consisting of four 10-hour shifts per week, with rotating Saturday mornings.

Hospital Hours

Monday–Friday, 8:00 AM–6:00 PM; Saturday, 8:00 AM–1:00 PM.

Responsibilities

• Greetand check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting

Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone,Avimark,ImproMed,eVetPractice, orezyVet) is considered a strong asset.

About Belton Animal Clinic and Exotic Care Center

Belton Animal Clinic & Exotic Care Center is a proud AAHA-accredited hospital—an honor held by fewer than 15% of veterinary practices in the U.S. We are committed to the highest standards of veterinary care, offering advanced diagnostics, surgical procedures, acupuncture, and specialized care for exotic pets, including reptiles, birds, and small mammals. We're also certified as a Cat Friendly Practice by the American Association of Feline Practitioners, ensuring a thoughtful, stress-free experience for our feline patients.