Compassionate Referral Coordinator - Healthcare Access

New-Hope-Treatment-Centers; Shadowbrook (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

New Hope Treatment Centers is seeking a Referral Coordinator to support the Connection and Communications Department with pre-admission activities. You will manage inquiries and referrals, review clinical documentation, and maintain accurate records in the EHR while ensuring HIPAA compliance.

The role emphasizes compassionate communication with referral sources and clients, timely responses, and contribution to monthly metrics and reporting.

Qualifications

• Bachelor’s degree in Healthcare Administration or a related field.
• Experience with Electronic Health Records (EHR/EMR).
• Strong understanding of HIPAA and PHI handling.
• Excellent written and verbal communication with diverse stakeholders.
• Demonstrated attention to detail in data entry and documentation.

Responsibilities

• Develop and maintain knowledge of populations served and eligibility criteria.
• Receive, review, and distribute clinical documentation to staff.
• Enter inquiries and client information into the EHR/EMR accurately.
• Maintain confidentiality of communications and documentation.
• Prepare referral metrics and ensure timely follow-up.

Skills

Referral management

EMR/EHR proficiency

HIPAA & confidentiality

Communication skills

Attention to detail

Education

Bachelor’s degree in healthcare admin

Tools

EMR/EHR systems

Job description

New Hope Treatment Centers is seeking a Referral Coordinator to support the Connection and Communications Department with pre-admission activities. You will manage inquiries and referrals, review clinical documentation, and maintain accurate records in the EHR while ensuring HIPAA compliance.

The role emphasizes compassionate communication with referral sources and clients, timely responses, and contribution to monthly metrics and reporting.