Compassionate Pre-Need Sales Counselor

Service Corporation International; Lakeview Heights (AL); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International seeks a Family Service Counselor in Montgomery, AL to assist families with cemetery arrangements and pre-need plans. You will lead outreach, present options, and build trust-based relationships to support families through difficult times.

The role requires excellent customer service, sales experience, and the ability to work evenings or weekends. Strong communication, presentation skills, and a valid driver's license are essential; compensation ranges from

Qualifications

• High school diploma or equivalent required; 1–2 years of college preferred.
• 1–2 years of customer service or sales experience preferred.
• Must pass internal presentation certification within 30 days of hire.

Responsibilities

• Prospect and generate leads, dedicating 1–2 hours daily to prospecting.
• Explain and present cemetery and pre-need options to families.
• Build relationships and earn referrals through trust-based service.
• Respond to inquiries promptly with empathy and professionalism.
• Collaborate with funeral staff to ensure seamless service.

Skills

Customer service

Sales

Presentation

Communication

Driver's license

Insurance license

CRM software

Networking

Education

High school diploma or equivalent

1-2 years of college

Tools

CRM software

Job description

Service Corporation International seeks a Family Service Counselor in Montgomery, AL to assist families with cemetery arrangements and pre-need plans. You will lead outreach, present options, and build trust-based relationships to support families through difficult times.

The role requires excellent customer service, sales experience, and the ability to work evenings or weekends. Strong communication, presentation skills, and a valid driver's license are essential; compensation ranges from