Compassionate Patient Billing & AR Specialist

Women's Health Arizona; Phoenix (AZ); Sur place; USD 45 000 - 60 000; Plein temps

Résumé du poste

Women’s Health Arizona is seeking a Patient Accounts Receivable & Support Specialist to respond to patient billing inquiries via phone and portal, manage routine AR tasks, and support refunds and insurance determinations. You will document actions in the billing system and collaborate with clinics and revenue cycle teams.

The role requires 2–4 years in patient financial services, bilingual English/Spanish, and proficiency with Athena Collector and Microsoft Office.

Qualifications

• High school diploma or GED required; associate degree preferred.
• 2-4 years experience in patient accounts receivable, billing, refunds, or patient financial services preferred.
• Experience in a medical group or multisite healthcare environment is a plus.
• Proficiency with Athena Collector, including payment posting, patient refunds processing, patient AR workflows, statements, reporting, and portal features.
• Bilingual in English and Spanish is required, with the ability to communicate clearly and professionally with patients in both languages.

Responsabilités

• Respond to patient inquiries related to balances, payments, refunds, and billing statements in a professional and compassionate manner.
• Review patient accounts to identify self-pay balances, unapplied payments, credit balances, and refund eligibility.
• Assist patients with understanding payment options, payment plans, and next steps for resolving outstanding balances.
• Perform routine follow up on patient AR accounts to support timely resolution.
• Ensure accurate application of payments, adjustments, and insurance determinations.
• Identify discrepancies or incomplete information and route accounts appropriately for further review or escalation.

Connaissances

Customer service

Bilingual English/Spanish

Communication

Attention to detail

Formation

High school diploma or GED

Associate degree in healthcare administration or related field

Outils

Athena Collector

Microsoft Office

Case management tools

Description du poste

Women’s Health Arizona is seeking a Patient Accounts Receivable & Support Specialist to respond to patient billing inquiries via phone and portal, manage routine AR tasks, and support refunds and insurance determinations. You will document actions in the billing system and collaborate with clinics and revenue cycle teams.

The role requires 2–4 years in patient financial services, bilingual English/Spanish, and proficiency with Athena Collector and Microsoft Office.