Compassionate Patient Access Specialist (Medical Office)

Memorial Hermann Health System; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Memorial Hermann Health System in Houston is seeking a clerk to perform routine but varied administrative tasks in a Memorial Hermann Medical Group physician practice. You will handle patient data entry, insurance verification, and basic financial processes to support patient access and operations.

The role emphasizes accurate documentation, courteous patient interactions, and adherence to policies while maintaining efficient service delivery in a busy clinical environment.

Qualifications

• Prior experience in a business office or customer service setting.
• Proficient typing/keyboard skills.

Responsibilities

• Obtains demographic, insurance and financial information from patients and enters it into the system.
• Explains forms to patients and obtains signatures as needed.
• Collects patient liability, discusses payment options, and sets up payment arrangements.
• Verifies insurance eligibility and benefits and updates records accordingly.
• Posts payments and generates patient receipts in the system.
• Communicates professionally with patients, physicians and staff; documents thoroughly.
• Supports department goals and adheres to policies, budgets and quality standards.
• Assists with precepting and mentoring less experienced staff as needed.

Skills

Experience in business office

Typing / keyboarding

Education

High School diploma or GED

Job description

Memorial Hermann Health System in Houston is seeking a clerk to perform routine but varied administrative tasks in a Memorial Hermann Medical Group physician practice. You will handle patient data entry, insurance verification, and basic financial processes to support patient access and operations.

The role emphasizes accurate documentation, courteous patient interactions, and adherence to policies while maintaining efficient service delivery in a busy clinical environment.