Physician Practice Patient Access Representative

Memorial Hermann Health System; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Memorial Hermann Health System in Houston is seeking a clerk to perform routine but varied administrative tasks in a Memorial Hermann Medical Group physician practice. You will handle patient data entry, insurance verification, and basic financial processes to support patient access and operations.

The role emphasizes accurate documentation, courteous patient interactions, and adherence to policies while maintaining efficient service delivery in a busy clinical environment.

Qualifications

• Prior experience in a business office or customer service setting.
• Proficient typing/keyboard skills.

Responsibilities

• Obtains demographic, insurance and financial information from patients and enters it into the system.
• Explains forms to patients and obtains signatures as needed.
• Collects patient liability, discusses payment options, and sets up payment arrangements.
• Verifies insurance eligibility and benefits and updates records accordingly.
• Posts payments and generates patient receipts in the system.
• Communicates professionally with patients, physicians and staff; documents thoroughly.
• Supports department goals and adheres to policies, budgets and quality standards.
• Assists with precepting and mentoring less experienced staff as needed.

Skills

Experience in business office

Typing / keyboarding

Education

High School diploma or GED

Job description

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Position is responsible for performing routine but somewhat varied clerical duties for a Memorial Hermann Medical Group physician practice.

Minimum Qualifications

Education: High School diploma or GED preferred

Licenses/Certifications: (None)

Experience / Knowledge / Skills

• Prior experience in a business office or customer service setting
• Proficient typing/keyboarding skills

Principal Accountabilities

• Obtains demographic, insurance and financial information from patient or guarantor. Enters information in computer system in an accurate manner.
• Explains all required forms to the patient or guarantor and obtains the necessary signatures.
• Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures.
• Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility.
• Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes.
• Posts payments in the computer system and generates the appropriate patient receipts.
• Communicates in an effective and professional manner with Physicians, ancillary departments, nursing units, physicians’ office staff, insurance companies, as well as patients and their families (all Patient Access customers). Completes thorough and accurate documentation.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.