Compassionate Mental Health Transport Driver

RIDE CARE INC; North Platte (NE); On-site; USD 25,000 - 39,000; Full time

Job summary

RIDE CARE INC is seeking a Transport Driver to move clients to care facilities within and outside contracted areas. You will be the primary in-person representative, delivering excellent customer service to facility staff, clients, and families in a mental health setting.

The role requires long- and short-distance driving, meticulous log maintenance, and timely reporting of vehicle issues. The position supports operations with routing, data entry in the Samsara system, and collaboration with

Qualifications

• High school diploma or equivalent.
• 26 years or older.
• Excellent driving record.
• Valid driver's license.
• Proficient in English (oral and written); active listener.
• Tech-savvy; good typing skills and experience with data entry.
• Ability to work nights and weekends with flexible hours as needed.
• Able to operate in highly stressful situations and make decisions as needed.
• Prior law enforcement, military, dispatch, logistics or mental health experience is helpful, but not required.

Responsibilities

• Long- and short-distance driving, coordinating routes and schedules with dispatchers.
• Retrieve and secure clients and personal belongings for trip to destination facility.
• Maintain detailed log of working hours in compliance with state and company policies; submit monthly to Field Supervisor.
• Ensure mechanical issues with the vehicle are corrected promptly; report defects, accidents, and violations immediately.
• Perform daily maintenance of vehicle (refueling, cleaning, snacks/water, etc.).
• Interact with facility staff, clients, and family members in a professional manner.
• Address problems and create solutions, collaborating with Dispatcher and elevating problems to Field Supervisor when necessary.
• Enter data into Samsara system, maintain logs of calls, incidents, miles driven and more; submit reports monthly to Field Supervisor.
• Work collaboratively with Director of Operations and Field Supervisors to update and maintain a list of facility contacts.
• Drive excellence by creating efficiencies that will reduce the arrival time for transports (under the 2-hour maximum).
• Report all overages to Field Supervisor.

Skills

Active listening

English proficiency

Typing / data entry

Problem solving under stress

Customer service

Education

High school diploma or equivalent

Tools

Samsara system

Job description

RIDE CARE INC is seeking a Transport Driver to move clients to care facilities within and outside contracted areas. You will be the primary in-person representative, delivering excellent customer service to facility staff, clients, and families in a mental health setting.

The role requires long- and short-distance driving, meticulous log maintenance, and timely reporting of vehicle issues. The position supports operations with routing, data entry in the Samsara system, and collaboration with