Compassionate Medical Front Desk Specialist

COMMONWEALTH MANAGEMENT LLC; Lexington (KY); On-site; USD 23,000 - 28,000; Full time

Job summary

Commonwealth Pain & Spine is seeking a Front Office Assistant to greet patients, check them in, and manage appointment flow in Lexington, KY. You will assist with intake forms, verify information, and schedule follow-ups while maintaining a friendly and professional demeanor.

Responsibilities include answering phones, confirming appointments, entering patient data into the EMR, and coordinating with physicians, office staff, and referrals.

Qualifications

• Knowledge of current basic medical terminology, coding, eligibility and office procedures preferred
• Strong computer and phone skills
• Ability to effectively present information, respond to questions and professionally interact with physicians, office managers, employees, insurance adjusters, case managers, employers, patients and the general public
• Ability to handle multiple, simultaneous tasks effectively and efficiently while maintaining a professional, courteous manner
• Ability to exercise good judgment and positively influence others, including handling confrontations with poise and efficiency
• EMR, KASPER, INSPECT knowledge and experience preferred
• Medical Front Office experience, preferred
• HS Diploma or equivalent

Responsibilities

• Greets and checks patients in and updates appointment status
• Assists patients with completion of intake forms
• Inspects forms for completeness and accuracy
• Calls patients with appointment reminders and reschedules as needed
• Answers all telephone calls promptly warmly responds with information, assistance, and/or transfers the call to appropriate person or department
• Establishes and maintains positive relationships with referral sources
• Checks patients out and schedules patient for re-evaluation visits, procedures and presents appointment cards
• Enters all pertinent patient information and notes into EMR
• Scans all applicable patient paperwork
• All other duties as assigned

Skills

Communication skills

Multitasking

Phone skills

Professional interaction

Judgment

Education

HS Diploma or equivalent

Tools

EMR

KASPER

INSPECT

Job description

Commonwealth Pain & Spine is seeking a Front Office Assistant to greet patients, check them in, and manage appointment flow in Lexington, KY. You will assist with intake forms, verify information, and schedule follow-ups while maintaining a friendly and professional demeanor.

Responsibilities include answering phones, confirming appointments, entering patient data into the EMR, and coordinating with physicians, office staff, and referrals.