Compassionate Medical Billing & Patient Support

Pure Infusion; Sandy (UT); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive hourly rate

401(k) Matching

Health, Vision, and Dental Insurance

Paid time off

Community service day

Job summary

Pure Infusion in Sandy, Utah, is seeking a Patient Account Representative. You will be the calm, clear voice handling questions about statements, balances, and payment options, helping patients understand what they owe and how to pay.

The role emphasizes empathy over scripts: you will take payments by phone, set up payment plans, document every interaction, and triage more complex issues to Senior Medical Billers. A strong attention to detail and HIPAA compliance are essential.

Qualifications

• Experience in medical billing, patient access, or a call center.
• Ability to explain financial information in clear language.
• Comfort taking payments and setting up payment plans.
• High attention to detail and accuracy in financial documentation.
• Calm, patient, and professional in a fast-paced environment.
• Commitment to confidentiality and HIPAA compliance.

Responsibilities

• Answer incoming patient calls about statements and payment options.
• Explain statements including deductibles and co-insurance in simple terms.
• Take payments over the phone and issue confirmations.
• Set up and maintain patient payment plans.
• Conduct outbound calls to remind balances and adjust plans.
• Triage complex issues to Senior Medical Billers for review.
• Document every interaction in the billing system.
• Collaborate with senior billers and clinic staff to resolve concerns.

Skills

Medical billing

Patient accounts

Call center experience

Clear communication

Payment collection

HIPAA compliance

Attention to detail

Documentation

Job description

Pure Infusion in Sandy, Utah, is seeking a Patient Account Representative. You will be the calm, clear voice handling questions about statements, balances, and payment options, helping patients understand what they owe and how to pay.

The role emphasizes empathy over scripts: you will take payments by phone, set up payment plans, document every interaction, and triage more complex issues to Senior Medical Billers. A strong attention to detail and HIPAA compliance are essential.