Compassionate Medical Assistant — Reproductive Health

Planned Parenthood of Maryland Inc.; Annapolis (MD); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Paid Time Off

401(k) Retirement Plan

Employee Assistance Program

Job summary

Planned Parenthood of Maryland in Annapolis is seeking a compassionate Medical Assistant to support clinical and administrative tasks, guide patients through visits, assist providers during exams, and ensure each person feels respected and informed about reproductive health choices.

The ideal candidate has a high school diploma or GED and graduation from an accredited medical assistant program, with 1 year outpatient experience or 2 years front/back office experience.

Qualifications

• High school diploma or GED and graduation from an accredited medical assistant program
• Minimum of 1 year of experience in an outpatient clinical setting OR 2 years of experience performing front/back office MA duties in a healthcare setting
• Excellent customer service, time management, and communication skills, with the ability to handle sensitive patient interactions without judgment
• Preferred: CMA credential, ultrasound experience, and knowledge of Epic EMR
• Bonus: Bilingual fluency in English and Spanish is a huge plus!

Responsibilities

• Provide empathetic, non-directive counseling on contraceptive options, pregnancy, and STI risks consistent with each patient’s value system
• Assist providers during examinations and procedures, ensuring strict adherence to SOPs and Medical Standards and Guidelines
• Act as a welcoming, service-oriented guide for patients, ensuring informed consent and answering questions regarding procedures, lab tests, and medications
• Seamlessly manage front and back-office tasks, from greeting clients and verifying insurance for next-day appointments to navigating Epic EMR

Skills

Customer service

Communication

Time management

Bilingual English/Spanish

Education

High school diploma or GED

Graduation from accredited medical assistant program

CMA credential (preferred)

Tools

Epic EMR

Job description

Planned Parenthood of Maryland in Annapolis is seeking a compassionate Medical Assistant to support clinical and administrative tasks, guide patients through visits, assist providers during exams, and ensure each person feels respected and informed about reproductive health choices.

The ideal candidate has a high school diploma or GED and graduation from an accredited medical assistant program, with 1 year outpatient experience or 2 years front/back office experience.