Medical Assistant

Planned Parenthood of Maryland; Baltimore (MD); On-site; USD 53,010,000 - 63,039,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, AD&D &

PTO, Holidays, EAP

401(k) plan & FSA

Job summary

Planned Parenthood of Maryland is seeking a Medical Assistant to provide compassionate clinical and administrative support in our Baltimore clinic. You will educate patients, assist providers, and help ensure a respectful, non-judgmental experience during reproductive health visits.

You will also manage front/back-office tasks and navigate the Epic EMR system to support smooth operations and accurate documentation.

Qualifications

• High school diploma or GED and graduation from an accredited medical assistant program.
• Minimum of 1 year of outpatient clinical experience OR 2 years of front/back office MA duties.
• Excellent customer service, time management, and communication skills, with the ability to handle sensitive patient interactions without judgment.
• Preferred CMA credential, ultrasound experience, and knowledge of Epic EMR.
• Bonus: Bilingual fluency in English and Spanish is a huge plus!

Responsibilities

• Guide clients through their visit, assisting providers during exams, and ensuring respectful, informed care.
• Assist medical providers during examinations and procedures, following SOPs and Medical Standards.
• Be a welcoming, service-oriented guide for patients; obtain informed consent and answer questions on procedures, labs, and medications.
• Seamlessly manage front and back-office tasks: greet clients, verify insurance for next-day appointments, navigate Epic EMR.

Skills

Customer service

Time management

Communication skills

Bilingual English/Spanish

Non-judgmental care

Ultrasound experience

Education

High school diploma or GED

Graduation from an accredited medical assistant program

Tools

Epic EMR

Job description

Ready to provide compassionate, empowering reproductive healthcare to the Baltimore community? Planned Parenthood of Maryland (PPM) is seeking an empathetic and detail-oriented Medical Assistant to join our Baltimore clinic. We need a dedicated clinical support professional who is passionate about patient education and delivering high-quality, non-judgmental care. If you want to be part of a diverse and passionate team of clinicians, this is the role for you!

Inside the Role

As a Medical Assistant at PPM, you will perform the essential clinical and administrative support tasks necessary for efficient center operations. You will be a vital part of the patient experience, guiding clients through their visit, assisting providers during exams, and ensuring every individual feels respected and informed about their reproductive health choices.

Your Day-to-Day Impact

• Empower through education: Provide empathetic, non-directive counseling to clients, offering vital information on contraceptive options, pregnancy, and STI risks consistent with each patient’s value system.
• Support clinical excellence: Assist our medical providers during examinations and procedures, ensuring strict adherence to PPM’s Standard Operating Procedures and Medical Standards and Guidelines.
• Champion the patient experience: Act as a welcoming, service-oriented guide for patients, ensuring informed consent is obtained and answering questions regarding procedures, lab tests, and medications.
• Drive daily operations: Seamlessly manage front and back-office tasks, from greeting clients and verifying insurance for next-day appointments to confidently navigating our Epic electronic medical records (EMR) system.

What You Need to Succeed

• High school diploma or GED and graduation from an accredited medical assistant program.
• Minimum of 1 year of experience in an outpatient clinical setting OR 2 years of experience performing front/back office MA duties in a healthcare setting.
• Excellent customer service, time management, and communication skills, with the ability to handle sensitive patient interactions without judgment.
• Preferred: Certified Medical Assistant (CMA) credential, ultrasound experience, and a working knowledge of Epic EMR.
• Bonus: Bilingual fluency in English and Spanish is a huge plus!

What We Offer

• Comprehensive Coverage: Medical, Dental, Vision, Life, AD&D, and Short/Long-Term Disability insurance.
• Work-Life Harmony: Generous Paid Time Off (PTO), Paid Holidays, and an Employee Assistance Program.
• Future Security: 401(k) Retirement Plan and Flexible Spending Account.

$18.50 - $22 an hour

This position is subject to CBA governed terms and conditions via our partner SEIU 1199.

MA Level I: $18.50-$20.29/hour

MA Level II: $20.50-$22.00/hour

Pay rate and qualifications determined by Clinical Operations Leadership and HR.

Planned Parenthood of Maryland is an Equal Opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion (creed), gender, gender expression, sexual orientation, national origin (ancestry), disability, genetic information, pregnancy, military status, or any other protected characteristics outlined by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring placement, promotion, termination, layoff, recall, transfer, leaves or absence, compensation, and training.

Applicants must pass Criminal Background Screening and the Right to Work in the United States.

PPM Requires COVID-19 Vaccination as part of Employment.