Compassionate Hospice Patient Advocate & Liaison

Arc Hospice & Palliative Care; Arlington (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Arc Hospice & Palliative Care in Arlington, TX seeks a Patient Advocate to guide patients, families, and facilities through the hospice admission process with empathy and clarity. You will explain hospice benefits, help complete admission consents, coordinate with care teams, and ensure confidential, patient-centered communication.

Travel to local facilities is required, and a compassionate, organized approach is essential.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service and relationship-building abilities.
• Compassionate and professional approach when working with patients and families.
• Ability to discuss sensitive and emotional healthcare topics with empathy.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage responsibilities across multiple facilities.
• Reliable transportation and ability to travel locally to assigned facilities.

Responsibilities

• Meet with patients and families to explain hospice services and the hospice benefit.
• Provide compassionate support and answer questions from patients, families, and loved ones throughout the admission process.
• Assist patients and authorized family members with completing hospice consents and related admission documentation.
• Serve as a liaison between patient care facilities and the hospice team.
• Build and maintain positive working relationships with facility staff and other healthcare partners.
• Communicate patient and family needs, questions, and concerns to the appropriate members of the hospice care team.
• Maintain required facility binder documentation and ensure materials are current and organized.
• Conduct regular visits to assigned facilities as needed.
• Provide exceptional customer service to patients, families, facility staff, and internal team members.
• Maintain confidentiality and handle sensitive patient information appropriately.
• Assist with other patient advocacy and customer service responsibilities as assigned.

Skills

Excellent communication

Customer service

Compassionate approach

Empathy for sensitive topics

Organizational skills

Independent work

Local travel

Job description

Arc Hospice & Palliative Care in Arlington, TX seeks a Patient Advocate to guide patients, families, and facilities through the hospice admission process with empathy and clarity. You will explain hospice benefits, help complete admission consents, coordinate with care teams, and ensure confidential, patient-centered communication.

Travel to local facilities is required, and a compassionate, organized approach is essential.