Compassionate Hospice Care Coordinator

Hospice of Michigan, Inc.; Southfield (MI); On-site; USD 42,000 - 58,000; Full time

Job summary

Hospice of Michigan, Inc. in Southfield, MI is seeking a Care Coordinator to serve as the frontline liaison for the NorthStar Care Community. You will empathically support patients and families, process referrals, and coordinate admissions with the interdisciplinary team.

The role requires healthcare or hospice operations experience, strong communication skills, and the ability to manage multiple tasks with confidentiality and professionalism.

Qualifications

• Associate’s degree or 5 years of health care experience required; Bachelor’s degree preferred.
• Minimum 2 years of telephone-related experience; healthcare setting preferred.
• Proficiency in Microsoft Office; strong Excel and database management skills.
• Excellent interpersonal, organizational, prioritization and confidentiality abilities.
• Must read, write and speak English proficiently.
• Ability to multitask and work under stress; weekend hours may be required.
• Must have reliable transportation and be eligible to work in the United States.

Responsibilities

• Communicates with guests, customers and employees in a courteous and professional manner.
• Understands hospice philosophy and services; communicates clearly to callers.
• Processes referrals and schedules admissions and visits.
• Collaborates with triage RNs to manage patient calls and dispatch.
• Maintains and updates patient boards and daily reports.
• Navigates electronic medical records to support patients and families.
• Enters information into electronic documentation systems promptly.
• Responds to crisis calls to resolve issues positively.
• Documents conversations in the patient record system.
• Address external inquiries and service delivery issues with operations team.
• Coordinates with Field Staff Scheduler to identify staff for admissions.
• Communicates care scheduling with patients, families and team members.
• Transfers calls to address concerns and follow up on inquiries.
• Proactively solves problems to support admissions and scheduling.
• Handles incoming/outgoing mail daily.

Skills

Interpersonal skills

Organization

Multitasking

Communication (oral & written)

Confidentiality

Emotional intelligence

Education

Associate’s degree in business or social services

5+ years healthcare/hospice operations experience

Bachelor’s degree preferred

Tools

Microsoft Office

Excel

Database management

Job description

Hospice of Michigan, Inc. in Southfield, MI is seeking a Care Coordinator to serve as the frontline liaison for the NorthStar Care Community. You will empathically support patients and families, process referrals, and coordinate admissions with the interdisciplinary team.

The role requires healthcare or hospice operations experience, strong communication skills, and the ability to manage multiple tasks with confidentiality and professionalism.