Compassionate Health Information & Scheduling Coordinator

St. Croix Hospice; La Crosse (WI); On-site; USD 42,000 - 52,000; Full time

Job summary

St. Croix Hospice is seeking a Health Information Manager-Scheduler to organize branch operations, schedule field staff, manage patient records, and support the clinical team in the field. The role emphasizes HIPAA compliance, documentation, and efficient office management in a hospice setting.

The HIM Scheduler will coordinate with staff, patients, and physicians, maintain records, and oversee supply inventory while ensuring high-quality patient care and smooth branch operations.

Qualifications

• High school graduate or equivalent.
• Administrative experience in healthcare.
• Intermediate level computer experience.
• Ability to pass background, consumer report and drug test.
• Valid State Driver’s License and access to a vehicle with adequate insurance.

Responsibilities

• Schedule field staff tasks in the electronic software system according to scheduling guidelines and optimization standards.
• Coordinate with staff, patients, and physicians to ensure proper care continuity.
• Schedule and reschedule visits, including discharge, OASIS, recertification, and supervisory visits.
• Manage schedules for all patients, updating staff absences and notifying affected parties.
• Address and reschedule missed therapy visits whenever possible.
• Utilize geographic mapping tools for efficient scheduling.
• Maintain the on-call notebook and hospitalization log.
• Prepare and review weekly and monthly schedules, ensuring productivity and geographic efficiency.
• Maintain and track clinical documentation, including interim orders and plans of care.
• Process travel and expense vouchers and new patient referral information.
• File and date-stamp clinical notes and records.
• Ensure compliance with HIPAA regulations and maintain information security.
• Order and manage medical supply inventory to support patient care.
• Set up IDG conference rooms and prepare meeting agendas.
• Maintain order tracking to ensure timely return and follow-up.
• Answer telephone lines promptly, document calls, and handle messages appropriately.
• Coordinate and verify clinical documentation, including physician orders.
• Prepare and print reports for clinical and management staff.
• Maintain compliance with state and federal documentation requirements.

Skills

Administrative experience inHealthcare

Intermediate computer experience

Background, consumer report and drug测试

Valid State Driver’s License

Education

High school diploma or equivalent

Job description

St. Croix Hospice is seeking a Health Information Manager-Scheduler to organize branch operations, schedule field staff, manage patient records, and support the clinical team in the field. The role emphasizes HIPAA compliance, documentation, and efficient office management in a hospice setting.

The HIM Scheduler will coordinate with staff, patients, and physicians, maintain records, and oversee supply inventory while ensuring high-quality patient care and smooth branch operations.