Compassionate Funeral Director & Care Leader

Heritage Family Funeral Services, Inc; Kingsport (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

Heritage Family Funeral Services, Inc in Kingsport, Tennessee, seeks a Funeral Director or Funeral Director/Embalmer to deliver compassionate, high-quality services. You will meet families, plan and conduct services, and guide families through options with empathy and professionalism.

Licensed embalmers handle embalming duties; others focus on funeral and cremation planning, coordination with clergy and cemeteries, and ensuring regulatory compliance.

Qualifications

• Current Funeral Director or Funeral Director/Embalmer license required in the State of Practice or be eligible for reciprocity.
• Associate’s or Bachelor’s degree in Mortuary Science from an accredited institution, as required by the State of Practice.
• Compliance with all state-mandated continuing education requirements for Funeral Directors or Funeral Directors/Embalmers.
• Comprehensive knowledge of federal and state regulations governing funeral service, including OSHA requirements and FTC Funeral Rule compliance.
• Exceptional interpersonal and communication skills, with the ability to deliver compassionate and professional service to families.

Responsibilities

• Meet with families to plan and arrange funeral, cremation, and memorial services, offering compassionate guidance on options and related services.
• Coordinate all aspects of funeral and memorial ceremonies, including transportation, clergy, cemetery arrangements, and service logistics.
• Clearly disclose service and merchandise costs, understanding the location's GPL and Heritage Family’s payment policies.
• Request and collect payment at the time of arrangement in accordance with company policy.
• Maintain an average accounts receivable balance of less than 30 days by coordinating with families and the administrative team.

Skills

Empathy

Communication

Organizational skills

Problem-solving

Software proficiency

Education

Associate’s or Bachelor’s degree in Mortuary Science

Tools

Funeral home software

Microsoft Office

CRM systems

Job description

Heritage Family Funeral Services, Inc in Kingsport, Tennessee, seeks a Funeral Director or Funeral Director/Embalmer to deliver compassionate, high-quality services. You will meet families, plan and conduct services, and guide families through options with empathy and professionalism.

Licensed embalmers handle embalming duties; others focus on funeral and cremation planning, coordination with clergy and cemeteries, and ensuring regulatory compliance.