Compassionate Funeral & Cemetery Sales Counselor

Everstory-Partners; Georgetown Condominiums (NC); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, AD&D &

Tuition Reimbursement

Paid Training Period

Anniversary Award

Aspiring Managers Program

Everstory Cares - Employee Assistance

Legend Award Program

Funeral and Cemetery Benefits

Employee Referral Bonus

401k with Company Match

Job summary

Everstory Partners is seeking a Sales Counselor in Lexington, NC to help families make important funeral and cemetery decisions with care. You will meet with clients, offer pre-need and at-need services, and build a robust pipeline through referrals, inbound leads, and community outreach.

You will manage leads and customer activity in HubSpot, guide purchasing decisions, and earn commissions based on individual performance.

Qualifications

• High School Diploma or equivalent required.
• Bilingual or multilingual proficiency is a plus, particularly in Spanish, Chinese (Mandarin or Cantonese), Tagalog/Filipino, Vietnamese, or Arabic.
• One year of experience in sales, including outside sales, B2C sales, sales consulting, customer service, business development, account management, or other relationship-based roles preferred.
• Experience using CRM (Customer Relationship Management) software, such as HubSpot, Salesforce, Microsoft Dynamics, or similar sales and lead-management platforms preferred.
• Comfortable working in a commission-based, performance-driven sales environment, including prospecting, lead generation, and developing new business.
• Strong sales communication, relationship-building, negotiation, consultative selling, and customer service skills.
• Strong organizational and time-management skills with the ability to manage multiple sales leads, customer appointments, prospects, and follow-up activities.
• Comfortable using email, Microsoft Office, and other common business applications.
• Ability to maintain discretion and confidentiality when handling sensitive customer and family information.
• Availability to work occasional evenings, weekends, and holidays based on business needs.
• Must possess a valid driver's license and have access to a personal vehicle for local customer appointments, community outreach, and networking events. Mileage reimbursement is provided for eligible business travel.
• Must obtain and maintain all applicable state-required licenses or registrations within 60 days of employment, or within the timeframe required by applicable state law.

Responsibilities

• Meet with individuals and families to understand their needs and recommend appropriate funeral and cemetery products and services.
• Sell pre-need and at-need funeral services, cemetery property, memorialization products, and related merchandise.
• Build and maintain a pipeline of prospective customers through lead generation, outbound prospecting, referrals, networking, and community outreach.
• Respond to inbound leads, customer inquiries, and walk-in opportunities.
• Conduct follow-up with prospective customers throughout the sales process.
• Develop long-term relationships with customers, families, and members of the local community.
• Explain products, services, pricing, and available options in a clear and compassionate manner.
• Guide customers through purchasing decisions and complete required sales contracts and documentation.
• Use HubSpot to manage leads, customer relationships, appointments, follow-up activity, and sales opportunities throughout the sales process.
• Attend funeral and memorial services as appropriate to support families.
• Participate in community events, networking opportunities, and offsite customer appointments.
• Partner with funeral home, cemetery, operations, and location leadership teams to provide a positive customer experience.

Skills

Sales experience

Customer service

Relationship building

Negotiation

Prospecting

Communication

Education

High School Diploma or equivalent

Tools

HubSpot CRM

Salesforce

Microsoft Dynamics

Job description

Everstory Partners is seeking a Sales Counselor in Lexington, NC to help families make important funeral and cemetery decisions with care. You will meet with clients, offer pre-need and at-need services, and build a robust pipeline through referrals, inbound leads, and community outreach.

You will manage leads and customer activity in HubSpot, guide purchasing decisions, and earn commissions based on individual performance.