Compassionate Front Desk Specialist – Patient Experience

The Orchards at Harper Woods; Harper Woods (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

The Orchards at Harper Woods in Harper Woods, Michigan, is seeking a compassionate receptionist to join our healthcare team. You will be the first point of contact for patients and families, handling arrivals, basic registrations, and inquiries with professionalism.

This role emphasizes accurate records, friendly communication, and collaboration with healthcare staff to support patient care. A detail-oriented, confidential, and patient-centered approach is essential.

Qualifications

• Excellent communication, organizational, and technical skills.
• Ability to maintain confidentiality and discretion in handling sensitive information.
• Strong attention to detail and ability to multitask.
• Friendly, patient-centered approach to interacting with patients and families.

Responsibilities

• Greet patients, families, and visitors in a professional and friendly manner
• Manage and maintain accurate and timely records, including patient registration, scheduling, and billing
• Answer and direct phone calls, respond to emails, and provide general information to patients and families
• Perform various administrative tasks, such as data entry, filing, and scanning documents
• Coordinate with healthcare professionals to ensure smooth communication and patient care
• Maintain a clean and organized reception area, including reception desk, waiting room, and other common areas

Skills

Communication skills

Organizational skills

Confidentiality

Multitasking

Customer service

Job description

The Orchards at Harper Woods in Harper Woods, Michigan, is seeking a compassionate receptionist to join our healthcare team. You will be the first point of contact for patients and families, handling arrivals, basic registrations, and inquiries with professionalism.

This role emphasizes accurate records, friendly communication, and collaboration with healthcare staff to support patient care. A detail-oriented, confidential, and patient-centered approach is essential.