Compassionate Front Desk & Family Support Lead

NorthStar Memorial Group; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

NorthStar Memorial Group in Miami is seeking a receptionist at Westchester Funeral Home to support front-desk operations and assist families with courteous information and directions. You will answer calls, greet visitors, route inquiries, prepare mail and deliveries, and coordinate with staff to ensure smooth daily service during a very sensitive lifecycle.

A High School diploma and at least 6 months of customer service or receptionist experience are required, along with basic computer skills

Qualifications

• High School Diploma or equivalent education.
• 6+ months of customer service or receptionist experience.
• Basic computer skills, MS Word and Outlook.
• Professional communication skills.

Responsibilities

• Answer phone calls and direct them to the appropriate person.
• Assist in answering customer questions and resolving any issues.
• Collect, sort, distribute, and prepare mail and schedule courier deliveries.
• Greet visitors and direct them to the appropriate location.
• Provide information about location such as departments, offices, employees, and services offered.

Skills

Customer service

Professional communication

Education

High School Diploma

Tools

MS Word

Outlook

Job description

NorthStar Memorial Group in Miami is seeking a receptionist at Westchester Funeral Home to support front-desk operations and assist families with courteous information and directions. You will answer calls, greet visitors, route inquiries, prepare mail and deliveries, and coordinate with staff to ensure smooth daily service during a very sensitive lifecycle.

A High School diploma and at least 6 months of customer service or receptionist experience are required, along with basic computer skills