Compassionate Front Desk Associate – Mental Health Clinic

Mindful Health Solutions; Walnut Creek (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Paid time off

401k with company matching

Job summary

Mindful Health Solutions in Walnut Creek seeks a compassionate Front Desk Associate to be the first point of contact at our outpatient clinic. You will greet clients, verify insurance, schedule appointments, handle payments, and maintain HIPAA confidentiality with warm, professional service.

This role requires 1–2 years in healthcare administration, strong interpersonal skills, and the ability to work in a fast-paced setting.

Qualifications

• 1-2 years experience in a similar healthcare administrative role.
• Excellent interpersonal and communication skills.
• Compassionate and patient-focused approach.
• Basic understanding of mental health conditions and treatments.
• Ability to work in a fast-paced, dynamic environment.
• Paid time off
• 401k enrollment with 4% matching after 1 year of employment

Responsibilities

• Greet clients upon arrival in a welcoming, professional manner.
• Check in clients for appointments and verify insurance information.
• Answer phone calls, schedule appointments, and respond to inquiries.
• Manage cancellations and reschedules to optimize provider schedules.
• Maintain confidentiality in accordance with HIPAA at all times.
• Process credit card payments and credits.
• Know services, requirements, and approaches of each physician.

Skills

Interpersonal skills

Communication skills

Compassionate

Patient-focused

HIPAA knowledge

Job description

Mindful Health Solutions in Walnut Creek seeks a compassionate Front Desk Associate to be the first point of contact at our outpatient clinic. You will greet clients, verify insurance, schedule appointments, handle payments, and maintain HIPAA confidentiality with warm, professional service.

This role requires 1–2 years in healthcare administration, strong interpersonal skills, and the ability to work in a fast-paced setting.