Compassionate Front Desk & Admin for Dementia Care Program

Hospice of the Valley; Phoenix (AZ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Supportive work environment

Competitive wages

Generous Paid Time Off

Flexible schedules

Job summary

Hospice of the Valley is Arizona's leading not-for-profit hospice serving the valley since 1977. The Receptionist (back office) will assist in day-to-day support for the Supportive Care for Dementia Program, handling calls from patients and families and coordinating with the healthcare team for exceptional patient experiences.

Minimum qualifications include a High School diploma and at least two years of multi-line phone experience, with healthcare and customer service experience preferred.

Qualifications

• High School diploma or equivalent.
• Minimum two years multi-line phone experience.
• Healthcare experience preferred.
• Customer service experience required.
• Experience in administrative/project support is a plus.

Responsibilities

• Manages phone calls and email communication effectively.
• Provides administrative support for the Dementia Program.
• Performs accurate and timely data entry for the Dementia Program.
• Maintains professional knowledge and enhances job-related skills.
• Adheres to high standards of personal and professional conduct.

Skills

Customer service

Phone etiquette

Time management

Interpersonal skills

Education

High School diploma

Tools

Phone system

Job description

Hospice of the Valley is Arizona's leading not-for-profit hospice serving the valley since 1977. The Receptionist (back office) will assist in day-to-day support for the Supportive Care for Dementia Program, handling calls from patients and families and coordinating with the healthcare team for exceptional patient experiences.

Minimum qualifications include a High School diploma and at least two years of multi-line phone experience, with healthcare and customer service experience preferred.