Compassionate Field Ops & Funeral Services Admin

S.E. Combined Services of Florida; Florida; On-site; USD 32,000 - 52,000; Full time

Job summary

S.E. Combined Services of Florida is seeking an administrative assistant to support our funeral home, cemetery, crematory and related facilities in Winter Garden, FL. The role focuses on clerical tasks, customer service, and compassionate client interaction.

You will greet families, prepare certificates and paperwork, process payments and contracts, and coordinate memorials. Strong MS Office skills, confidentiality, and empathy are essential to succeed in this fast-paced environment.

Qualifications

• High School diploma or equivalent.
• 1–2 years of office clerical or customer service experience.
• Experience working in a customer-focused and fast-paced professional environment.

Responsibilities

• Prepare death certificates, prayer cards and related documents.
• Complete required permits and/or certificates.
• Prepare and process Veteran's paperwork.
• Prepare marker monument placement paperwork.
• Ensure documentation to support products and services meets state/federal regulations and company rules.
• Prepare and distribute daily schedules, reports, and documents.
• Receive and process payments and contracts.
• Coordinate ordering of memorials and related products; manage vault/marker storage inventory.
• Order office supplies.
• Oversee processing of installation orders to grounds and maintenance departments.
• Process accounts payable transactions.
• Assist with obituary preparation.
• Assist Location Management, Sales, Family Service Counselors and payroll as needed.
• Act as backup to Receptionist.
• Greet family members and friends.
• Communicate client family needs promptly and accurately to staff.
• Convey empathy with client families at all times.
• Respond to customer inquiries via telephone, internet and in person.
• Maintain professional relationships with county clerk, medical examiner and physicians.

Skills

MS Office

Verbal & written communication

Organization

Compassion

Confidentiality

Attention to detail

Customer service

Education

High School diploma or equivalent

Tools

Office equipment

Calculators

Copiers

Printers

Fax machines

Job description

S.E. Combined Services of Florida is seeking an administrative assistant to support our funeral home, cemetery, crematory and related facilities in Winter Garden, FL. The role focuses on clerical tasks, customer service, and compassionate client interaction.

You will greet families, prepare certificates and paperwork, process payments and contracts, and coordinate memorials. Strong MS Office skills, confidentiality, and empathy are essential to succeed in this fast-paced environment.