Family Service Counselor - Inside Sales Representative

Carriage Services; Fairfax (VA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

Carriage Services is seeking a Family Service Counselor to handle inside sales with leads from walk-ins and inbound calls. You will assist families with funeral selections, attend services, and provide compassionate, professional service.

The role emphasizes honesty, integrity, and quality, with top performers earning six-figure incomes through commission and bonuses. Join a supportive team at Fairfax Memorial Park in Fairfax, VA.

Qualifications

• High school diploma or equivalent required.
• Some college or degree preferred.
• Proven inside sales production experience desired.
• Possession or ability to obtain an insurance license may be required by law.

Responsibilities

• Establish a professional relationship with client families to meet their needs.
• Represent the company in a professional and caring manner.
• Provide tours and guide families visiting cemetery locations.
• Attend services and visitations to develop relationships and referrals.
• Complete paperwork and ensure interment verification and compliance.
• Develop new prospects and community contacts.
• Make presentations at the business location, client homes, and public events.
• Maintain proactive communication with all funeral homes and team members.
• Participate in required trainings and location initiatives.
• Report progress to the Sales Manager as directed.
• Schedule aftercare appointments to ensure satisfaction and obtain referrals.
• Identify and remedy hazards at the location and grounds.

Skills

Inside sales experience

Customer relationship building

Professional communication

Lead handling

Education

High school diploma or equivalent

Some college or college degree preferred

Tools

Insurance license (possible)

Job description

Family Service Counselor - Sales Representative

At Carriage Services, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a member of our team, you'll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession. Join us on this exciting journey as we continue to shape the future of our industry. Carriage Services is an equal opportunity employer.

Family Service Counselor

• Inside sales role with leads provided via walk-in traffic & inbound calls
• Assists families with funeral selections and attends services
• Honesty, Integrity, and Quality are at the heart of all we do
• Top Family Service Counselors should earn six figure incomes

Compensation Potential:

Commission/Bonus (Unlimited earning potential)

Job-Type:

Full-Time

Location:

Fairfax Memorial Park 9900 Braddock Rd Fairfax, Virgina

Qualifications

• High school diploma or equivalent required; some college or college degree preferred.
• Proven track record of success in inside sales production strongly preferred.
• May require the possession (or ability to obtain) an insurance license as required by applicable law; and
• Valid driver's license in good standing and acceptable driving record.

Job Duties

• Establishes a professional relationship with client families to ensure that all needs are being met.
• Represents the company in a professional and caring manner.
• Provides tours and guides families that visit the cemetery locations.
• Attends services and visitations for client families to develop relationships, ensure excellent service, and potential referrals.
• Completes required paperwork, ensures proper interment verification process, and conducts blind checks, ensuring compliance with all relevant state and industry regulations and in accordance with company policies and procedures.
• Develops new prospects and community-based contacts.
• Makes presentations at the business location, at client family homes, and at public community events highlighting merchandise, services, and the benefits of pre-need arranging.
• Maintains positive and proactive communication and cooperation with all funeral homes, departments, and team members to ensure a smooth service process for the family.
• Actively participates in all required location and company training initiatives.
• Reports all progress to the Sales Manager (or Unit Leader) as directed.
• Schedules and conducts aftercare appointments to ensure client family satisfaction and obtain referrals; and
• Identifies and remedies all hazards at location and on grounds.
• Performs other duties as assigned.

Benefits

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance