Compassionate Call Center Pro — Home Care Support

Help at Home; New York (NY); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) retirement plan

Paid time off

Wellness initiatives

Flexible options to support balance

Job summary

Help At Home in New York, NY seeks a Call Center Representative to serve as the first point of contact for potential clients via inbound and outbound calls. You will qualify clients for home care, schedule visits, and document interactions in Salesforce.

We offer competitive benefits and a structured schedule with weekday hours. The role requires at least 2 years of customer service experience, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Minimum 2 years in customer service, call center, or inside sales experience.
• Strong interpersonal and communication skills, with the ability to build rapport with clients and internal teams.
• Excellent organizational and time management skills, with the ability to manage multiple accounts and projects simultaneously.
• Strong problem-solving skills: ability to deal with conflict in a professional manner.
• Proficiency in CRM software like Salesforce
• Proficient with Microsoft Office Suite.

Responsibilities

• Serve as the first point of contact for potential clients via inbound and outbound calls—with an expectation of being on the phone at least five hours per day
• Qualify prospective clients for home care services and ensure alignment with program eligibility
• Schedule home visits for Client Coordinators to deliver service plans and finalize onboarding
• Conduct follow-ups with existing leads and those in our database who have not yet initiated services
• Accurately document activity and interactions in Salesforce (CRM experience preferred, not required)
• Meet performance goals, including a target of 10 new client starts per month
• Deliver compassionate, mission-aligned service on every call
• Perform other job-related duties as needed

Skills

Customer service

Communication

Time management

Multitasking

Empathy

Sales basics

Education

High School Diploma / GED

Tools

Salesforce

Microsoft Office

Job description

Help At Home in New York, NY seeks a Call Center Representative to serve as the first point of contact for potential clients via inbound and outbound calls. You will qualify clients for home care, schedule visits, and document interactions in Salesforce.

We offer competitive benefits and a structured schedule with weekday hours. The role requires at least 2 years of customer service experience, strong communication, and the ability to multitask in a fast-paced environment.