Compassionate Call Center Associate - Elderly Transport

Jewish Community Council of Greater Coney Island; New York (NY); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Comprehensive benefits package

Generous PTO

Job summary

The Jewish Community Council of Greater Coney Island is seeking a Call Center Representative for its Older Adult Transportation Program. You will manage ride requests, confirm schedules, and provide clear information to clients.

This on-site, full-time role (35 hours per week) offers competitive hourly pay of $24.00–$26.00, comprehensive benefits, and opportunities to assist seniors with transportation needs in Brooklyn.

Qualifications

• High school education or higher.
• Excellent written, communicative and interpersonal skills.
• Accurate data-entry and typing skills.
• Prior social-service experience preferred.
• Bilingual English and Russian preferred.

Responsibilities

• Assist in processing transportation program trip requests, ensuring client details, pick-up and return times are accurately recorded.
• Respond to client calls regarding trip arrangements, providing information on pick-ups, returns, and any necessary changes.
• Notify clients of transportation service scheduling, updates, and any issues, ensuring all information is communicated clearly and promptly.
• Answer calls and respond to client inquiries regarding scheduling, transportation services, or other related information.
• Assist clients in addressing changes, cancellations, or problems with their scheduled transportation services.
• Provide exceptional customer service by ensuring all client concerns are addressed in a professional and efficient manner.
• Prepare service schedules and logs for transportation services, ensuring they are accurate and up to date.
• Assist in notifying clients of schedule changes and confirming their transportation details as necessary.
• Perform clerical tasks, including typing documents (using a word processor), preparing mailings, and organizing office materials.
• Assist in the office reception duties, greeting clients, answering phone calls, and directing inquiries to the appropriate personnel.

Skills

Communication skills

Interpersonal skills

Typing

Data entry

Bilingual English/Russian

Education

High school education or higher

Job description

The Jewish Community Council of Greater Coney Island is seeking a Call Center Representative for its Older Adult Transportation Program. You will manage ride requests, confirm schedules, and provide clear information to clients.

This on-site, full-time role (35 hours per week) offers competitive hourly pay of $24.00–$26.00, comprehensive benefits, and opportunities to assist seniors with transportation needs in Brooklyn.