Compassionate Call Center Agent – Family Care Support

NorthStar Memorial Group; Waipahu (HI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

Disability Coverage

Employee Assistance Program (EAP)

401(k) Retirement Savings Plan

Job summary

Mililani Memorial Park & Mortuary in Waipahu, HI is seeking a Call Center Service Agent to provide compassionate, professional support during times of need. You will answer calls, route to the correct department, provide pricing, schedule appointments, and guide families through the next steps after a loss with empathy and clarity.

The role emphasizes excellent communication, strong customer service skills, and basic computer literacy.

Qualifications

• 1+ years of experience in a customer service environment.
• High School Diploma or equivalent.
• Excellent communication and customer service skills.
• Basic computer knowledge (Windows, MS Word, MS Excel, internet).

Responsibilities

• Answer incoming calls and route them to the correct department.
• Handle customer inquiries, complaints, and issues.
• Provide pricing to client families and schedule appointments.
• Management of the service/appointment calendar.
• Walking families through the next steps after a passing has occurred.

Skills

Customer service

Communication

Basic computer skills

Education

High School Diploma

Tools

Windows

MS Word

MS Excel

Internet

Job description

Mililani Memorial Park & Mortuary in Waipahu, HI is seeking a Call Center Service Agent to provide compassionate, professional support during times of need. You will answer calls, route to the correct department, provide pricing, schedule appointments, and guide families through the next steps after a loss with empathy and clarity.

The role emphasizes excellent communication, strong customer service skills, and basic computer literacy.