Compassionate Animal Care & Welfare Specialist

City of Springfield, MA; Springfield (MA); Vor Ort; USD 38.000 - 52.000; Vollzeit

Zusammenfassung

The City of Springfield, MA, via the Thomas J. O’Connor Animal Control and Adoption Center, seeks an Animal Welfare Specialist to support adoption services, medical evaluations, and daily animal care.

You will interact with the public, conduct counseling, and help manage emergencies and compliance with welfare protocols. Responsibilities include clinical tasks, transfers between organizations, and coordination of spay/neuter and other procedures, while maintaining high standards of care and

Qualifikationen

• Associates degree in a related field.
• Two years of related experience in animal welfare.

Aufgaben

• Provides high quality customer service to the general public.
• Assists with adoption counseling, surrenders, and handling of complaints and general animal welfare issues by phone or in person.
• Examines incoming animals including vaccinations, heartworm and FELV testing, micro-chipping, grooming, and daily medical treatments.
• Conducts adoption counseling sessions, surrenders, and Return To Owners.
• Receives reports of cruelty/neglect and advises on animal welfare issues in person or by phone.
• Participates in euthanasia according to center policies and procedures.
• Arranges transfers between organizations and monitors feral cat colonies; secures resources for indigent clients contacting the center.
• Makes arrangements for spay/neuter and other medical appointments.
• Assists with emergencies and law enforcement cases as directed by the Executive Director or Shelter Supervisor.
• Ensures all shelter animals receive the best care and daily observation for illness or injury.
• Cleans and disinfects kennels, provides food, water, bedding; maintains sanitation.
• Uses Chameleon Software for transactions and data entry.
• Follows humane and business procedures and center protocols.
• Advanced interpersonal skills to handle conflict with highly emotional or difficult clients.
• Ability to diffuse potentially aggressive or hostile behaviors in clients.
• Effective communication with the public and volunteers; ability to work independently.
• Knowledge of animal handling skills and general animal welfare issues.
• Ability to use shelter/rescue equipment safely and effectively.
• Knowledge of legal protocol in handling, administering, and logging controlled animal drugs.

Kenntnisse

Customer service

Adoption counseling

Animal care

Vaccinations

Micro-chipping

Grooming

Euthanasia

Spay/Neuter

Emergency response

Interpersonal skills

Conflict resolution

Independence

Animal handling

Legal protocol

Chameleon Software

Ausbildung

Associates degree in a related field

Tools

Chameleon Software

Jobbeschreibung

The City of Springfield, MA, via the Thomas J. O’Connor Animal Control and Adoption Center, seeks an Animal Welfare Specialist to support adoption services, medical evaluations, and daily animal care.

You will interact with the public, conduct counseling, and help manage emergencies and compliance with welfare protocols. Responsibilities include clinical tasks, transfers between organizations, and coordination of spay/neuter and other procedures, while maintaining high standards of care and