Adoption Center Animal Welfare Specialist (Temp)

MSPCA; Massachusetts; Hybrid; USD 23,000 - 40,000; Full time

Job summary

MSPCA seeks a temporary, full-time Animal Welfare Specialist in Centerville, MA to help families adopting or surrendering pets. This on-site role blends hands-on animal care with public assistance, including counseling and evaluations to ensure the best outcomes for each animal and owner.

The position requires at least one year in customer service, weekend availability, and strong interpersonal skills. Bilingual Spanish abilities are encouraged to apply, reflecting our commitment to accessible,

Qualifications

• At least 1 year of experience in a customer service or client care position.
• Spanish proficiency is strongly encouraged.
• Excellent judgement and interpersonal skills required to support human-animal bonds.

Responsibilities

• Care for animals at the adoption center with exercise, food, water, enrichment and medications.
• Clean adoption center rooms and cages.
• Participate in trainings and team discussions on behavior plans for all animals.
• Provide adoption counseling to match pets with families.
• Offer empathetic surrender counseling and discuss alternatives when possible.

Skills

Customer service

Animal handling

Spanish language

Job description

Job Details

Posting Details

• • Posted on September 29, 2026

Locations

Showing 1 location Centerville ACAC
Centerville, MA 02632, USA

• On-site
• Hourly Range : $17.18 USD to $28.87 USD
• Rate : $20 USD per hour
• Animal Shelter
• Full-Time
• Requisition #: BOSTO004065

Description

This is a temporary full-time 40 hour a week position, with required weekend days.

THE POSITION:

We are looking for a candidate for a temporary assignment who can deliver compassionate client service in a fast-paced environment for people looking to adopt or surrender. In the Animal Welfare Specialist role, you are often the first point of contact for pet families in need. You will spend part of your day hands-on with the animals at the adoption center and part of the day assisting the public with adoptions and surrenders.

Some job responsibilities include:

• Caring for animals at the adoption center, including the provision of exercise, food, water, enrichment and medications.
• Cleaning the adoption center rooms and cages.
• Participating in trainings and team discussions on behavior plans for all animals

• Providing in-depth adoption counseling through thoughtful conversations with potential adopters to ensure the best match and outcomes for the animal and owner

• Providing judgement free, empathetic surrender counseling to owners, and discussing alternative paths to surrender whenever available

APPLICANT REQUIREMENTS:

We are looking for applicants with at least one year of experience in a customer service/client care position. Previous animal experience is a plus! Applicants should also demonstrate excellent judgment, interpersonal skills and an eagerness to support the human-animal bond.

Applicants with a proficiency in Spanish are strongly encouraged to apply.

Please detail your customer service experience and any animal care experience you have in your cover letter.

WHO WE ARE:

The MSPCA is the largest animal welfare organization in New England- caring for and placing over 12,000 animals annually across our four adoption centers and caring for over 14,000 animals in our community clinics. For our adoption centers, we aim to help the greatest number of animals by upholding an open adoption philosophy and moving pets through the shelter effectively while maintaining a commitment to socially conscious sheltering. For our community clinics we work to provide access to low cost veterinary care that helps keep families together with their pets.

Click below to see our shelter and our Centerville shelter team: https://www.youtube.com/watch?v=nPIw-D4pOJ0&feature=youtu.be

Qualifications

Skills

Preferred

Previous Animal Handling Experience Some Knowledge

Experience

Required

1 year: Experience in a client care or customer service position Equal Opportunity Employer
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