Compassionate Admissions Coordinator

Pleasant Lake Villa; Parma, Northern (OH, KY); Hybrid; USD 48,000 - 60,000; Full time

Job summary

Pleasant Lake Villa in Parma, OH is seeking an Admissions Coordinator to welcome new residents and guide them through the admission journey with compassion and professionalism.

The role focuses on managing referrals, coordinating the admissions lifecycle, and building strong relationships with hospital partners while ensuring compliant documentation and a smooth resident introduction.

Qualifications

• Minimum of one year in a health care setting.
• Experience in marketing, admissions, and sales preferred.
• Exceptional customer service skills and compassionate approach to resident care and family support.

Responsibilities

• Manage the admissions lifecycle from inquiry to welcome and orientation.
• Actively evaluates referrals to ensure alignment with medical, clinical, and financial criteria.
• Track inquiries/referrals weekly and maintain the waiting list.
• Build and maintain referral relationships with hospital case managers, social workers, and community agencies.
• Provide tours to potential residents and families.
• Ensure all forms and documentation are completed timely and in accordance with laws and facility guidelines.

Skills

Customer service

Computer skills

Soft communication

Tools

PointClickCare

Microsoft Office

Job description

Pleasant Lake Villa in Parma, OH is seeking an Admissions Coordinator to welcome new residents and guide them through the admission journey with compassion and professionalism.

The role focuses on managing referrals, coordinating the admissions lifecycle, and building strong relationships with hospital partners while ensuring compliant documentation and a smooth resident introduction.