Admissions Assistant

Pleasant Lake Villa; Parma, Northern (OH, KY); Hybrid; USD 48,000 - 60,000; Full time

Job summary

Pleasant Lake Villa in Parma, OH is seeking an Admissions Coordinator to welcome new residents and guide them through the admission journey with compassion and professionalism.

The role focuses on managing referrals, coordinating the admissions lifecycle, and building strong relationships with hospital partners while ensuring compliant documentation and a smooth resident introduction.

Qualifications

• Minimum of one year in a health care setting.
• Experience in marketing, admissions, and sales preferred.
• Exceptional customer service skills and compassionate approach to resident care and family support.

Responsibilities

• Manage the admissions lifecycle from inquiry to welcome and orientation.
• Actively evaluates referrals to ensure alignment with medical, clinical, and financial criteria.
• Track inquiries/referrals weekly and maintain the waiting list.
• Build and maintain referral relationships with hospital case managers, social workers, and community agencies.
• Provide tours to potential residents and families.
• Ensure all forms and documentation are completed timely and in accordance with laws and facility guidelines.

Skills

Customer service

Computer skills

Soft communication

Tools

PointClickCare

Microsoft Office

Job description

Pleasant Lake Villa, 7260 Ridge Rd, Parma, Ohio, United States of America

Job Description

Posted Tuesday, September 1, 2026 at 4:00 AM

Admissions Coordinator

Are you passionate about helping others and ensuring a smooth transition into care? Join our team as an Admissions Coordinator, where you’ll play a vital role in welcoming new residents and supporting their journey with compassion and professionalism.

• This is a comprehensive description of an Admissions Coordinator position, which is central to a healthcare facility's operation.

Core Responsibilities

The primary function of this role is to manage the entire admissions lifecycle for new residents, from initial inquiry to welcome and orientation.

• Referral Management & Evaluation:
• Actively evaluates admission referrals (from hospitals, agencies, etc.) to ensure the resident's needs align with the facility's medical, clinical, and financial criteria.
• Tracks inquiries/referrals weekly and maintains the facility's waiting list.
• Relationship Building & Marketing:
• Builds and maintains strong referral relationships with key sources like hospital case managers, social workers, and community agencies.
• Serves as a facility representative by providing tours to potential residents and families.
• Resident & Family Support:
• Commits to providing a positive admissions process by offering support to residents and family members.
• Welcomes new residents and provides their initial orientation.
• Administrative & Compliance:
• Ensures all necessary forms and documentation are completed timely and accurately in accordance with laws, regulations, and facility guidelines.

Key Qualifications

• Experience: A minimum of one year in a health care setting is required, with a preference for experience in marketing, admissions, and sales.
• Technical Skills: Strong computer skills are necessary, with a strong preference for experience using PointClickCare (a common healthcare software) and Microsoft Office.
• Soft Skills: Requires exceptional customer service skills and a compassionate approach to resident care and family support.

Pleasant Lake Villa – Parma

Rooted in the Community: Pleasant Lake Villa is proud to serve the Parma community with a tradition of excellence in care. We’re more than a facility—we’re a trusted partner in health and healing .

Our Mission: “Our Family Caring for Yours” means treating every team member like family. We believe in creating a supportive, respectful, and growth-oriented environment where you can thrive both personally and professionally.

What We Offer Employees:

A strong sense of purpose and community

Opportunities to grow your career in skilled nursing, assisted living, rehab, long-term care, and hospice

Full-time nurse practitioner support and interdisciplinary collaboration

A workplace that values your unique contributions and encourages continuous learning

We See You as a Whole Person: Just like our residents, our team members have physical, emotional, social, and intellectual needs. We’re committed to supporting your well-being and helping you succeed.

We are an Equal Opportunity Employer.We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, national origin, age, sexual orientation, marital or veteran status, or disability.

Pleasant Lake Villa, 7260 Ridge Rd, Parma, Ohio, United States of America