Compassionate Admissions Advocate (Shelter)

Humane Society Pikes Peak Region; Colorado Springs (CO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401K with employer matching

Paid time off

Sabbatical after 5 years of employment

Job summary

Humane Society of the Pikes Peak Region in Colorado Springs is seeking an Admissions Representative to be the first face our community encounters, welcoming clients and animals, guiding them through the intake process and resources.

This fully on-site role requires four 10-hour shifts, weekend coverage, occasional evenings and holidays, and collaboration with Veterinary Services and Animal Law Enforcement to triage cases.

Qualifications

• At least one year of paid or unpaid experience working with animals in a shelter, kennel, or similar setting.
• Experience de-escalating conflicts.
• Strong verbal and written communication skills.
• Ability to read, write, interpret information, perform basic math.
• High school diploma or equivalent.

Responsibilities

• Provide exceptional, empathetic customer service to people who may be experiencing stress, frustration, grief, or other strong emotions.
• Answer questions, address concerns, explain processes, and connect people with appropriate resources.
• Help community partners with animal receiving and disposition needs.
• Assist pet owners with lost pets, animal identification, reclaims, and reunification.
• Educate the public about animal sheltering, animal overpopulation, adoption criteria, euthanasia, and available services.
• Handle incoming and outgoing phone calls and provide accurate, timely information.

Education

High school diploma

Tools

Chameleon shelter software

Job description

Humane Society of the Pikes Peak Region in Colorado Springs is seeking an Admissions Representative to be the first face our community encounters, welcoming clients and animals, guiding them through the intake process and resources.

This fully on-site role requires four 10-hour shifts, weekend coverage, occasional evenings and holidays, and collaboration with Veterinary Services and Animal Law Enforcement to triage cases.