Compassionate Admissions Advocate (On-Site)

Humane Society of the Pikes Peak Region; Colorado Springs (CO); On-site; USD 21,000 - 28,000; Full time

Job summary

Humane Society of the Pikes Peak Region (HSPPR) seeks an Admissions Representative to serve as the first point of contact for animals and people in a fully on-site Colorado Springs shelter.

You’ll handle intake, licensing, and triage, provide compassionate customer service, educate the public, and coordinate with the shelter teams to connect families with resources while ensuring accurate records and smooth operations.

Qualifications

• At least one year of paid or unpaid experience working with animals in a kennel, shelter, doggie daycare, grooming facility, pet store, farm, veterinary hospital, or similar setting.
• Strong verbal and written communication skills.
• High school diploma or equivalent education.
• Experience de-escalating conflicts.

Responsibilities

• Provide exceptional, empathetic customer service to people who may be experiencing stress, frustration, grief, or other strong emotions.
• Answer questions, address concerns, explain processes, and connect people with appropriate resources.
• Help community partners with animal receiving and disposition needs.

Skills

Customer service

Communication

Animal experience

Education

High school diploma or equivalent

Tools

Chameleon software

Job description

Humane Society of the Pikes Peak Region (HSPPR) seeks an Admissions Representative to serve as the first point of contact for animals and people in a fully on-site Colorado Springs shelter.

You’ll handle intake, licensing, and triage, provide compassionate customer service, educate the public, and coordinate with the shelter teams to connect families with resources while ensuring accurate records and smooth operations.