Community & Workforce Specialist II - Business Services

pimacounty; Tucson (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

Pima County is seeking a Community & Workforce Development Specialist II to join the Department of Community & Workforce Development. The role focuses on marketing program services, building partnerships, and supporting workforce development initiatives for job seekers and employers, including outreach and collaboration with agencies.

Responsibilities include direct client services, guiding resources, maintaining records, mentoring staff, and representing the program at events.

Qualifications

• Associates degree in management, public or business administration or a related field.
• One year of professional experience in health, customer service, human services, or a closely related field.
• One year of experience with Pima County as a Community & Workforce Specialist I or similar position, as determined by the department head at the time of recruitment.

Responsibilities

• Participates in the day-to-day operational and support activities of a specialized, complex functional program or work unit within the Community & Workforce Development Department.
• Provides direct services urgently and compassionately to Community & Workforce Development clients, which may include working with clients via phone, email, online, or in person, including collaboration with other agencies and organizations to maximize resources and services.
• Assesses the needs of community members and provides guidance on appropriate resources based on individual needs.
• Matches qualified candidates with resources, coaching, or support related to employment, education, or financial assistance.
• Represents the program or work unit at community events and in meetings with County personnel and/or community partners.
• Provides administrative and other support essential to the completion of program or work unit objectives, including mentoring and leading staff and volunteers in specialized program activities.
• Provides input to management in the development of program goals and objectives.
• Manages and maintains accurate records of program participants and their progress.
• Responsible for other duties as assigned in support of the overall goals and functions of both the Community & Workforce Development Department and Pima County.

Education

Associates degree in management, public or business administration or related field

One year of professional experience in health, customer service, human services, or a closely related field

Job description

Job Description Summary

Department - Community & Workforce Development Job Description

Job Type: Classified

Job Classification

5760 - Community & Workforce Specialist II

Salary Grade

6

Pay Range

Hiring Range: $21.76 - $25.56 Per Hour
Pay Range: $21.76 - $29.36 Per Hour

Range Explanation:

Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
Pay Range is the entire compensation range for the position.

The Community & Workforce Development Specialist II participates in internal and external activities to market Pima County One-Stop Career Center program services. This is accomplished through participation in outreach opportunities, community partnerships, and direct support of specialized programs. Responsibilities include developing productive relationships to foster participation with employers and job seekers to engage in workforce development programs.

Community & Workforce Development Department works with vulnerable populations and minors. A Level one Fingerprint Clearance Card, a Criminal History Self Disclosure Affidavit, and a Central Registry background check are requirements for employment.

Essential Functions:

• Participates in the day-to-day operational and support activities of a specialized, complex functional program or work unit within the Community & Workforce Development Department;
• Provides direct services urgently and compassionately to Community & Workforce Development clients, which may include working with clients via phone, email, online, or in person, including collaboration with other agencies and organizations to maximize resources and services;
• Assesses the needs of community members and provides guidance on appropriate resources based on individual needs;
• Matches qualified candidates with resources, coaching, or support related to employment, education, or financial assistance;
• Represents the program or work unit at community events and in meetings with County personnel and/or community partners;
• Provides administrative and other support essential to the completion of program or work unit objectives, including mentoring and leading staff and volunteers in specialized program activities;
• Provides input to management in the development of program goals and objectives;
• Manages and maintains accurate records of program participants and their progress;
• Responsible for other duties as assigned in support of the overall goals and functions of both the Community & Workforce Development Department and Pima County.

Minimum Qualifications:

• Associates degree from an accredited college, university or technical school in management, public or business administration or a field related as determined by the department head at the time of recruitment AND one year of professional experience in health, customer service, human services, or a closely related field.
• One year of experience with Pima County as a Community and Workforce Specialist I or similar Pima County position, as determined by the department head at the time of recruitment.

(Relevant experience and/or education from an accredited college or university may be substituted.)

Preferred Qualifications :

(Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.)

• Minimum one (1) year experience working with Workforce Innovation & Opportunity Act (WIOA) programs.
• Minimum one (1) year experience in business outreach activities, including assistance with employer recruitment needs.
• Minimum one (1) year experience coordinating employer-related specialized workforce development programs.
• Minimum one (1) year experience organizing and presenting workforce development programs specific to adult, youth, and dislocated workers to businesses, community agencies, and business organizations.
• Minimum one (1) year experience providing guidance to job seekers for employability skills and resume writing.

Selection Procedure:

Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All