Community & Workforce Specialist II - Business Services

Pima County; Tucson (AZ); Sur place; USD 30 000 - 40 000; Plein temps

Résumé du poste

Pima County's Community & Workforce Development Department seeks a specialist II to support One-Stop Career Center services in Tucson, AZ. You will engage employers and job seekers, provide guidance on resources, and collaborate with external partners to expand workforce opportunities.

Responsibilities include direct client support, data tracking, and mentoring staff while aligning with program goals. A background in human services or public administration is preferred.

Qualifications

• Associate degree or equivalent combination of education and experience.
• One year of professional experience in health, customer service, human services, or closely related field.
• Qualifying education/experience may be substituted as determined by the department head.

Responsabilités

• Participates in day-to-day operations of a specialized program or work unit.
• Provides direct services to community members via phone, email, online, or in person; coordinates with other agencies.
• Matches qualified candidates with resources, coaching, or support for employment, education, or financial assistance.
• Represents program at community events and meetings with County personnel and partners.
• Maintains accurate records of program participants and progress.

Connaissances

Customer service

Relationship building

Community outreach

Formation

Associate degree in management/public/business administration or related field

Description du poste

Job Description SummaryDepartment - Community & Workforce DevelopmentJob DescriptionJob Type: ClassifiedJob Classification: 5760 - Community & Workforce Specialist IISalary Grade: 6Pay RangeHiring Range: $21.76 - $25.56 Per HourPay Range: $21.76 - $29.36 Per HourRange Explanation:Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.Pay Range is the entire compensation range for the position.The Community & Workforce Development Specialist II participates in internal and external activities to market Pima County One-Stop Career Center program services. This is accomplished through participation in outreach opportunities, community partnerships, and direct support of specialized programs. Responsibilities include developing productive relationships to foster participation with employers and job seekers to engage in workforce development programs.Community & Workforce Development Department works with vulnerable populations and minors. A Level one Fingerprint Clearance Card, a Criminal History Self Disclosure Affidavit, and a Central Registry background check are requirements for employment.Essential Functions:As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor.Participates in the day-to-day operational and support activities of a specialized, complex functional program or work unit within the Community & Workforce Development Department;Provides direct services urgently and compassionately to Community & Workforce Development clients, which may include working with clients via phone, email, online, or in person, including collaboration with other agencies and organizations to maximize resources and services;Assesses the needs of community members and provides guidance on appropriate resources based on individual needs;Matches qualified candidates with resources, coaching, or support related to employment, education, or financial assistance;Represents the program or work unit at community events and in meetings with County personnel and/or community partners;Provides administrative and other support essential to the completion of program or work unit objectives, including mentoring and leading staff and volunteers in specialized program activities;Provides input to management in the development of program goals and objectives;Manages and maintains accurate records of program participants and their progress;Responsible for other duties as assigned in support of the overall goals and functions of both the Community & Workforce Development Department and Pima County.Minimum Qualifications:Associates degree from an accredited college, university or technical school in management, public or business administration or a field related as determined by the department head at the time of recruitment AND one year of professional experience in health, customer service, human services, or a closely related field.OR:One year of experience with Pima County as a Community and Workforce Specialist I or similar Pima County position, as determined by the department head at the time of recruitment.(Relevant experience and/or education from an accredited college or university may be substituted.)Qualifying education and experience must be clearly documented in the \"Education\" and \"Work Experience\" sections of the application. Do not substitute a resume for your application or write \"see resume\" on your application.Preferred Qualifications : (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):Minimum one (1) year experience working with Workforce Innovation & Opportunity Act (WIOA) programs.Minimum one (1) year experience in business outreach activities, including assistance with employer recruitment needs.Minimum one (1) year experience coordinating employer-related specialized workforce development programs.Minimum one (1) year experience organizing and presenting workforce development programs specific to adult, youth, and dislocated workers to businesses, community agencies, and business organizations.Minimum one (1) year experience providing guidance to job seekers for employability skills and resume writing.Selection Procedure:Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.Supplemental Information:Licenses and Certificates : Valid driver license is required at time of application. Valid AZ driver license is required at time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant’s suitability to operate county vehicles in accordance with Pima County administrative procedures. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Any offer of employment resulting from this recruitment is contingent upon Fleet Services’ review and approval of the candidate’s driving record.Special Notice Items : The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County. Some positions may require completion of a satisfactory personal background investigation by the court or law enforcement agencies, due to the need for access to County Attorney and Court facilities, records, and communication systems. Pima County determines whether a position is eligible for visa sponsorship at the time of recruitment. Eligibility is based on the requirements of the position and applicable laws and regulations. Not all positions with Pima County are eligible for visa sponsorship.Physical/Sensory Requirements : Physical and sensory abilities will be determined by position.Working Conditions : Working conditions will be determined by the position.EEO Information : Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.