Community Support Worker (Case Manager)

Tri-County Mental Health, DBA Beacon Mental Health; Kansas City (MO); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Retention bonus

Job summary

Tri-County Mental Health, DBA Beacon Mental Health is seeking a dedicated community support specialist to provide services to individuals with serious mental illness in community settings. The role involves crisis intervention, collaboration with the Health Care Home team, and development of strength-based, person-centered treatment plans to help clients achieve life goals.

Responsibilities include maintaining documentation in AVATAR, coordinating housing resources, and ensuring timely risk

Qualifications

• Associates or Bachelor's in Social Services; 4 years related work experience if no degree.
• Active driver's license and state-required auto-insurance.
• CPR/First Aid certification required.

Responsibilities

• Provide community-based services to assigned caseload with independent judgment.
• Deliver crisis intervention and recommend treatment including hospitalization when needed.
• Maintain contact with hospitalized clients and participate in discharge planning.
• Complete progress notes in AVATAR within 72 hours of service provided.
• Update Person-Centered treatment plans reflecting consumer goals.
• Coordinate housing resources and assist with basic needs and emergencies.
• Collaborate with Health Care Home team to support overall physical health.
• Engage reluctant clients and build a working alliance.
• Complete risk assessments and crisis plans as required.
• Attend team and all-staff meetings.
• Maintain a valid driver’s license and reliable transportation.

Skills

Crisis management

Communication

Multitasking

Confidentiality

Problem solving

Transportation coordination

Documentation

Education

Associates or Bachelor's in Social Services

Active driver's license + auto-insurance

CPR/First Aid Certification

Tools

AVATAR system

Job description

This position is eligible for a retention bonus at 6 months and 1 year of service

POSITION SUMMARY

Provides community support services to persons diagnosed with a serious and persistent mental illness. Provides integrated dual recovery services to consumers with co-occurring mental health and substance use disorders. These services are provided in a community-based program, assisting the person served in achieving individualized life goals within their community living environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Provides community based services to assigned caseload, utilizing independent judgment and decision-making regarding appropriate treatment needed.
• Provides Crisis intervention to consumers experiencing a psychiatric or substance use related crisis and utilize clinical judgment in recommending appropriate treatment recommendations, including the need for hospitalization or residential treatment.
• Maintains ongoing contact with hospitalized clients including participation in staffing and discharge planning so that consumers can successfully reintegrate into their living environment.
• Completes progress notes in AVATAR within 72 hours of service provided which clearly reflect interventions provided and necessity of those interventions.
• Updates Person-Centered strengths based treatment plans reflecting consumer's life goals and individualized choices.
• Problem solves issues related to housing and housing crisis, accessing community resources to assist with basic needs as well as emergency situations, advocate for consumers in regards to receiving proper health care, and assist consumers in resolving matters of significance.
• Provides stage- based interventions to consumers experiencing co-occurring conditions, and utilize motivational interviewing skills. Make referrals as needed to substance abuse counselor or substance abuse treatment provider and maintain communication in regards to treatment progression.
• Works in collaboration with Health Care Home team to provide assistance to clients regarding their overall physical health by using wellness coaching techniques.
• Provides active outreach to persons who may be reluctant to engage and begin to develop a working alliance towards understanding their individual concerns and needs.
• Completes risk assessments and Crisis plans and all other required paperwork in accordance with agency policy and guidelines.
• Maintains knowledge of agency technology programs and/or systems needed to do the job and uses them effectively.
• Maintains required training and certifications.
• Maintains required agency productivity standards.
• Attends and participate in weekly team meetings and monthly all staff meetings.
• Maintains a valid driver's license and reliable transportation.
• Other duties and/or responsibilities may be assigned by supervisor.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

Education/Certifications:

• Associates Degree or Bachelor's degree in the Social Services field or 4 years prior related work- experience required.
• Active driver's license and minimum state-required auto-insurance.
• CPR/First Aid Certification required.

Experience Required:

• 4 years minimum work-related experience required if no degree.
• If degreed, 1 to 3 years prior work-related experience preferred.

Required Knowledge:

1. 1. Knowledge of behavioral health diagnosis and symptoms.
2. 2. General knowledge of community resources and/or the willingness to research as needed.

Skills/Abilities:

• Strong crisis management skills.
• Excellent communication skills, both written and verbal.
• The ability to use and troubleshoot basic business equipment.
• The ability to interact with a wide range of individuals.
• Strong ability to multi-task with a high level of accuracy and timeliness in project output.
• The ability to maintain a high level of client confidentiality.
• Ability to problem solve quickly and prioritize tasks for optimum efficiency.