Community Support Worker

Albuquerque Healthcare for the Homeless; Albuquerque (NM); On-site; USD 25,000 - 33,000; Full time

Job summary

Albuquerque Health Care for the Homeless is seeking a Community Support Worker to deliver trauma-informed, client-centered care to unhoused individuals across Albuquerque. You will manage a caseload of 20–30 clients and meet them where they are, using company vehicles to remove barriers to housing and care.

This field-based, full-time role emphasizes a Housing First philosophy and collaboration with AHCH programs to optimize client outcomes.

Qualifications

• Bachelor’s in a human service field or equivalent experience.
• Experience applying trauma-informed and harm-reduction approaches.
• Ability to work with unhoused individuals in the community.

Responsibilities

• Assess individual needs of clients.
• Create individualized service plans with client input.
• Coordinate wrap-around services with AHCH programs.
• Refer clients to appropriate programs and agencies.
• Document client contacts in the EHR within required timelines.

Skills

Trauma-informed care

Harm reduction

Client-centered care

Bilingual Spanish

Education

Bachelor's degree in a human service field

Associate’s degree

High school diploma or GED

Job description

Are you passionate about health equity, harm reduction, and making a tangible impact in your community? Albuquerque Health Care for the Homeless (AHCH) is seeking a dedicated Community Support Worker (CSW) to provide trauma-informed, client-centered care to unhoused individuals. In this vital field-based role, you will manage a caseload of 20–30 clients, meeting them where they are across the city using company vehicles to remove barriers to care and housing. If you are a critical thinker who thrives in diverse environments and believes in a Housing First philosophy.

This is a full-time, non-exempt position.

Duties and Responsibilities:

• Assess individual needs of clients
• Create individualized service plans with direct input from client in accordance with CCSS
  requirements
• Work in an integrated manner with other AHCH programs to optimize client care
• Refer client to appropriate programs and agencies for coordination of wrap-around
  services in the community
• Participate in client chart audits for peer review
• Provide direct service to clients with 60% of contacts conducted in home
  visits/community visits
• Perform duties in a trauma informed and client centered manner
• Ensure accurate and appropriate documentation of all client contacts in Electronic Health
  Record (EHR) within timeframe required by AHCH procedure and billing standards
• Attend program-specific meetings and trainings including clinical supervision with
  Behavioral Health Clinical Director
• Attend organizational meetings and trainings

Minimum Qualifications:

• Ability to work in a client centered, trauma informed, and harm reduction manner to assist clients in meeting the goals that they develop
• NM driver's license (or the ability to obtain an NM driver's license within 30 days of start date) and clean driving record
• A bachelor's degree in a human service field from an accredited university and one year relevant experience with the target population

OR

• An associate’s degree and a minimum of two years of experience working with the target population

OR

• A high school graduation or general educational development (GED) test and a minimum of three years of experience working with the target population

Preferred Qualifications:

• CCSS certification
• Experience in trauma-informed care and harm reduction models
• Bilingual or Spanish speaking