Community Support Specialist - Senior Living

Blakeford Senior Life; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

On-site team member gym

Paid time off with cashout

403(b) with employer match

Tuition reimbursement and scholarships

Job summary

Blakeford Senior Life seeks a Community Support Specialist to warmly greet residents and visitors and assist with daily front-office tasks. You will coordinate transportation requests and help ensure timely service delivery, while preparing maintenance and housekeeping work orders and keeping the Work Order Tracking System current.

You will also handle calls, assist residents with mail, and process receipt payments, contributing to a smooth, welcoming Blakeford campus experience.

Qualifications

• High school diploma or GED; or 1–3 months related experience and/or training.
• Basic computer skills including email, word processing, spreadsheets.

Responsibilities

• Greet residents, family, visitors and staff and assist them courteously.
• Coordinate transportation requests and direct front-office workflow.
• Prepare and track maintenance and housekeeping work orders; maintain tracking system.
• Answer calls professionally and route inquiries; write receipts for payments.
• Assist with mail handling, sorting, weighing, and stamp sales.

Skills

Customer service

Professional communication

Organization

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Email & basic spreadsheets

Job description

• Greets residents, family, visitors and staff pleasantly and seeks to assist them. Recognizes and communicated necessary information to residents and family, addressing their concerns in a timely manner.
• Assists everyone who enters the Blakeford campus through the Independent Living entrance. Seeks to provide a lasting impression upon all who enter of professionalism, confidence, and hospitality.
• Works with the Transportation Services to ensure that resident requests for transportation are fulfilled in a timely and efficient manner.
• Directs administrative work flow/scheduling of transportation
• Prepares Maintenance and Housekeeping Work Orders as requested by residents and/or personnel. Maintains the Work Order Tracking System.
• Ensures the Front Office is organized, presentable and running smoothly..
• Answers phone calls in a professional manner, assisting callers when needed, and routing callers to their appropriate destination.
• Write receipts to residents for rent and miscellaneous payments.
• Provides assistance with mail including: sorting mail upon its arrival, weighing outgoing mail, and selling stamps.
• All other duties as assigned.

Essential Functions & Responsibilities

• Greets residents, family, visitors and staff pleasantly and seeks to assist them. Recognizes and communicated necessary information to residents and family, addressing their concerns in a timely manner.
• Assists everyone who enters the Blakeford campus through the Independent Living entrance. Seeks to provide a lasting impression upon all who enter of professionalism, confidence, and hospitality.
• Works with the Transportation Services to ensure that resident requests for transportation are fulfilled in a timely and efficient manner.
• Directs administrative work flow/scheduling of transportation
• Prepares Maintenance and Housekeeping Work Orders as requested by residents and/or personnel. Maintains the Work Order Tracking System.
• Ensures the Front Office is organized, presentable and running smoothly..
• Answers phone calls in a professional manner, assisting callers when needed, and routing callers to their appropriate destination.
• Write receipts to residents for rent and miscellaneous payments.
• Provides assistance with mail including: sorting mail upon its arrival, weighing outgoing mail, and selling stamps.
• All other duties as assigned.

Education & Experience

High school diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience.

Basic personal computer skills, including e-mail, word processing, spread sheet, and graphics.

Why You’ll Love Being a Blakeford Community Support Specialist

• Competitive pay
• Health, dental, vision insurance and other benefits
• Company-paid life and short-term disability
• On-site team member gym
• Paid time off with cashout option
• 403(b) with employer match
• Tuition reimbursement and scholarship programs
• Award-winning team member appreciation events
• and so much more!

Blakeford at Green Hills is an equal opportunity employer that feels like family. We look forward to meeting you!

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.