Community Support Specialist III

Larimer County Department of Health and Environment; Colorado; Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

FSA or HSA

Disability insurance

401(a) retirement with employer match

Paid time off

Job summary

Larimer County Department of Human Services is seeking a Community Support Specialist III to process eligibility for LTC, Adult Financial, Colorado Works, Medicaid, and SNAP. This role coordinates benefits, reviews cases, and serves as a lead for staff reviewing eligibility rules.

You will work in a hybrid setting with at least one in-office day per week, requiring reliable internet and space for remote work.

Qualifications

• Two years of experience processing eligibility for SNAP and Medicaid.
• Detail-oriented with excellent organizational skills.
• Ability to manage multiple projects at once.
• Reliable attendance and punctuality.
• Take initiative, think independently, and exercise good judgment.
• Ability to work with people from diverse backgrounds.
• Learn new systems and use technology with confidence.
• Know when to seek input and when to proceed independently.
• Strong verbal and written communication skills.

Responsibilities

• Gather, assemble, and review information for initial and ongoing eligibility for LTC, TANF, Medicaid, SNAP, and related programs.
• Inform applicants/recipients of requirements and benefits; assist with forms and document submission.
• Approve or deny applicants in a timely manner per state statutes.
• Enter and update case information in the computer system.
• Maintain assigned caseload under supervision and perform case reviews.
• Review monthly change reports for ongoing eligibility and re-determinations as required.
• Calculate income and resources per program rules and regulations.
• Provide referrals to related resources and services to collateral departments.

Skills

Communication skills

Organizational skills

Multi-tasking

Dependability

Initiative/independence

Interpersonal skills

Tech literacy

Verbal and written communication

Bilingual English/Spanish (preferred)

Education

High school diploma or GED

Job description

Overview

Do you want to help members of your community thrive? Are you a quick learner with strong communication and organizational skills? We are seeking highly motivated, innovative, and enthusiastic staff members to join our Benefits and Community Support (BCS) Division as Community Support Specialists! A Community Support Specialist III provides case processing work to determine eligibility for the following programs: Long-Term Care (LTC) and/or, Adult Financial and Colorado Works (TANF). This position provides information, coordinates benefits, and determines initial and ongoing eligibility for applicants/recipients of multiple public assistance programs and services within Benefits and Community Support Division of The Department of Human Services. This position will require the applicant to be currently processing eligibility for SNAP and Medicaid for at least two years, and will be trained in LTC and/or Adult Financial and Colorado Works (TANF), if they have no prior training in these programs. This position provides referrals for related resources and services to collateral departments and agencies as appropriate and acts as a lead worker to review work and assist Community Support Specialists in determining eligibility and clarifying rules. View this video for a preview of what it is like to be a Community Support Specialist: At Larimer County Department of Human Services, we strive to be responsive and provide timely resources in partnership with our community so individuals and families are healthy, supported, and safe. Want to learn more about the meaningful work we do at the Human Services Department? Visit https://www.larimer.gov/humanservices This is a hybrid position and requires at least one day/week in the office. You will be required to have adequate internet access and space for remote work. Larimer County provides a one-time remote work stipend to assist with equipment and office supply needs for remote workspaces. You must submit three professional references with valid contact information as part of this application.

Responsibilities

What you’ll be doing:

• Gathering, assembling, and review ing information submitted by applicants and recipients regarding financial and non-financial criteria relevant to the initial and continuing eligibility for LTC and/or Adult Financial and Colorado Works (TANF), Medicaid, SNAP, categorical assistance, and/or medical assistance.


• Inform ing applicants/recipients of the relevant requirements and benefits of programs for which they may have eligibility; assists applicants with completing forms; secures documents; notifies applicants of appeal rights and procedures in response to notices generated by the computer.


• Approv ing or denying applicants based upon review of case information promptly in accordance with state statutes.


• Enter ing and updating case/client information to maintain computer database records.


• Maintain ing assigned caseload under direct supervision and case review.


• Review ing monthly change reports for ongoing eligibility and re-determining eligibility as required by applicable programs.


• Calculat ing income and resources based on program rules and regulations.


• Provid ing referrals for related resources and services to collateral departments and agencies as appropriate.

To view the full job description, visit - https://www.larimer.gov/hr/careers/job-descriptions#/app/detail/Senior_Community_Support_Specialist

What We're Looking For

• At least two years of experience processing eligibility for SNAP and Medicaid.


• Be detail-oriented and have excellent organizational skills.


• Manage multiple projects at once.


• Have predictable, reliable attendance.


• Take initiative, think independently, and have good judgment.


• Work well with a range of personalities and people from various backgrounds.


• Learn new systems and use technology with confidence.


• Recognize when to seek input/guidance and when to proceed independently.


• Have strong verbal and written communication skills.

Qualifications

• Two (2) years' experience in a directly related field including one (1) year of experience equivalent to that of an Community Support Specialist II or in the performance of similar duties and responsibilities in a human services program required.


• High school diploma or GED required.


• Bilingual (English/Spanish) skills preferred.

Benefits

• Medical, Dental, and Vision benefits


• FSA or HSA (depending on the medical plan)


• Short and Long-Term Disability


• Employee Assistance Program


• Basic Life/AD&D Insurance


• Accident and Critical Illness Insurance


• Retirement Plan 401(a) with employer match


• 457(b) Deferred Compensation


• Generous paid time off, including vacation, sick leave, and holidays.

Want to dive into the details? Check out Larimer County's Benefits. https://www.larimer.org/hr/benefits .

Supplemental Information

This hybrid position requires at least one in-office day per week and reliable internet for remote work. Larimer County provides an annual stipend for remote work expenses. The position will be based at one of the following locations:

• 1501 Blue Spruce Drive, Fort Collins, CO


• 2555 Midpoint Drive, Fort Collins, CO


• 200 Peridot Avenue, Loveland, CO

An offer of employment is contingent upon the successful completion of required pre-employment checks or testing.

Larimer County is an Equal Opportunity Employer and prohibits discrimination and harassment in all employment practices on the basis of race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), national origin, marital status, disability, genetic information, age, military status, or any other characteristic protected by law or regulation.