Community Support Specialist III

Larimer-County-1; Colorado; Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

FSA or HSA

Disability Insurance

Employee Assistance Program

Life/AD&D Insurance

Retirement Plan 401(a)

457(b) Deferred Compensation

Generous paid time off

Job summary

The Larimer County Department of Human Services is seeking a Community Support Specialist III to assess eligibility for LTC, Adult Financial, TANF, Medicaid, and SNAP. You will gather information, explain program requirements, and determine initial and ongoing eligibility while coordinating referrals to related resources.

This hybrid role requires at least one in-office day per week and reliable internet for remote work.

Qualifications

• Two (2) years' experience in a directly related field including one (1) year of experience equivalent to that of a Community Support Specialist II or in the performance of similar duties and responsibilities in a human services program required.
• High school diploma or GED required.
• Bilingual (English/Spanish) skills preferred.

Responsibilities

• Gather information submitted by applicants and recipients regarding eligibility for LTC, Adult Financial, TANF, Medicaid, SNAP, and other programs.
• Inform applicants of requirements and benefits; help complete forms; secure documents; notify about appeal rights.
• Approve or deny eligibility promptly according to state statutes.
• Enter and update case information in the database.
• Maintain caseload under supervision and case review.
• Review monthly change reports for ongoing eligibility and re-determination.
• Provide referrals to related resources and agencies.

Skills

Eligibility processing

Communication

Organizational skills

Attention to detail

Multitasking

Bilingual English/Spanish

Education

High school diploma or GED

Job description

Do you want to help members of your community thrive? Are you a quick learner with strong communication and organizational skills? We are seeking highly motivated, innovative, and enthusiastic staff members to join our Benefits and Community Support (BCS) Division as Community Support Specialists!

A Community Support Specialist III provides case processing work to determine eligibility for the following programs: Long-Term Care (LTC) and/or, Adult Financial and Colorado Works (TANF). This position provides information, coordinates benefits, and determines initial and ongoing eligibility for applicants/recipients of multiple public assistance programs and services within Benefits and Community Support Division of The Department of Human Services. This position will require the applicant to be currently processing eligibility for SNAP and Medicaid for at least two years, and will be trained in LTC and/or Adult Financial and Colorado Works (TANF), if they have no prior training in these programs. This position provides referrals for related resources and services to collateral departments and agencies as appropriate and acts as a lead worker to review work and assist Community Support Specialists in determining eligibility and clarifying rules.

At Larimer County Department of Human Services, we strive to be responsive and provide timely resources in partnership with our community so individuals and families are healthy, supported, and safe.

This is a hybrid position and requires at least one day/week in the office. You will be required to have adequate internet access and space for remote work. Larimer County provides a one-time remote work stipend to assist with equipment and office supply needs for remote workspaces. You must submit three professional references with valid contact information as part of this application.

What You'll Be Doing:

• Gathering, assembling, and reviewing information submitted by applicants and recipients regarding financial and non-financial criteria relevant to the initial and continuing eligibility for LTC and/or Adult Financial and Colorado Works (TANF), Medicaid, SNAP, categorical assistance, and/or medical assistance.
• Informing applicants/recipients of the relevant requirements and benefits of programs for which they may have eligibility; assists applicants with completing forms; secures documents; notifies applicants of appeal rights and procedures in response to notices generated by the computer.
• Approving or denying applicants based upon review of case information promptly in accordance with state statutes.
• Entering and updating case/client information to maintain computer database records.
• Maintaining assigned caseload under direct supervision and case review.
• Reviewing monthly change reports for ongoing eligibility and re-determining eligibility as required by applicable programs.
• Calculating income and resources based on program rules and regulations.
• Providing referrals for related resources and services to collateral departments and agencies as appropriate.

What We're Looking For:

• At least two years of experience processing eligibility for SNAP and Medicaid.
• Be detail-oriented and have excellent organizational skills.
• Manage multiple projects at once.
• Have predictable, reliable attendance.
• Take initiative, think independently, and have good judgment.
• Work well with a range of personalities and people from various backgrounds.
• Learn new systems and use technology with confidence.
• Recognize when to seek input/guidance and when to proceed independently.
• Have strong verbal and written communication skills.

All candidates will be screened for the following required minimum qualifications. Any candidate who does not meet all of the qualifications listed as required for a Community Support Specialist I will be eliminated from the process.

• Two (2) years' experience in a directly related field including one (1) year of experience equivalent to that of an Community Support Specialist II or in the performance of similar duties and responsibilities in a human services program required.
• High school diploma or GED required.
• Bilingual (English/Spanish) skills preferred.

Benefits:

• Medical, Dental, and Vision benefits
• FSA or HSA (depending on the medical plan)
• Short and Long-Term Disability
• Employee Assistance Program
• Basic Life/AD&D Insurance
• Accident and Critical Illness Insurance
• Retirement Plan 401(a) with employer match
• 457(b) Deferred Compensation
• Generous paid time off, including vacation, sick leave, and holidays.

Larimer County offers more detailed benefits information at https://www.larimer.org/hr/benefits.

This hybrid position requires at least one in-office day per week and reliable internet for remote work. Larimer County provides an annual stipend for remote work expenses. The position will be based at one of the following locations:

• 1501 Blue Spruce Drive, Fort Collins, CO
• 2555 Midpoint Drive, Fort Collins, CO
• 200 Peridot Avenue, Loveland, CO

An offer of employment is contingent upon the successful completion of required pre-employment checks or testing.

All application components must be submitted by 11:59 PM MT on the closing date listed.

Larimer County is an Equal Opportunity Employer and prohibits discrimination and harassment in all employment practices on the basis of race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), national origin, marital status, disability, genetic information, age, military status, or any other characteristic protected by law or regulation.