Community Support Specialist

ReDiscover; Kansas City (MO); Hybrid; USD 38,000 - 48,000; Full time

Job summary

ReDiscover in Kansas City, MO seeks a Community Support Specialist for the CPRC Program to join a mission-driven nonprofit focused on mental health and recovery. You will support clients to live independently in the community through multidisciplinary services such as medication management, therapy, and employment assistance.

You will manage a diverse caseload, help clients achieve long-term outcomes, connect them to resources, and collaborate with a multidisciplinary team to ensure coordinated

Qualifications

• 4 year degree or 4 years of equivalent experience in lieu of degree.
• A valid automobile driver’s license, appropriate automobile insurance and a safe, reliable, registered automobile available for use during work hours which includes transporting clients in personal vehicle.
• At least two (2) years clinical experience in a direct service provision to children and adolescents in a mental health setting preferred.
• Knowledge of community resources and health/social service systems in the Kansas City metro area; ability to establish partnerships preferred.
• Excellent customer service skills with a recovery focus.
• Strong written, oral and interpersonal communication skills.
• Intermediate computer skills in typing, Microsoft Word and Excel; email use.

Responsibilities

• Maintain and interact with a caseload of clients with diverse characteristics either in-person or over the phone.
• Facilitate each client’s achievement of long range outcomes of symptom management, employment and independent living based upon the needs of the client.
• Engage difficult to serve clients by investigating all potential resources to gain access and make connections.
• Help remove barriers for clients, including participating in community or social service programs and referring clients to educational or working programs.
• Assist clients with transportation barriers identified in their plan, including transporting clients in personal vehicle to appointments and area resources.
• Collect and maintain information about clients and document interactions in ReDiscover’s electronic medical record.
• Communicate and collaborate with an internal multidisciplinary team to address wellness and coordinate client care.

Skills

Customer service

Communication skills

MS Word/Excel

Education

4-year degree or equivalent experience

Job description

Job Details
Job Location: South - Kansas City, MO 64134
Position Type: Full Time
Travel Percentage: Road Warrior

Make a Difference as a Community Support Specialist with ReDiscover

Join ReDiscover’s CPRC Program and be part of a mission-driven organization that’s been transforming lives for over 50 years. As a non-profit community mental health center serving southeastern Jackson County, Missouri, we’re passionate about helping individuals impacted by mental illness or substance use find hope, support, and healing.

Why ReDiscover?

• 700+ dedicated professionals
• Over five decades of community impact
• A culture grounded in compassion, collaboration, and growth

About the CPRC Program

CPRC is a case management focused program that provides individuals with support to live an independent life in the community. Through a variety of multidisciplinary services that clients can choose from including medication management, therapy, group therapy, health and wellness support, employment services and transportation support, clients can develop skills, access resources and learn ways to manage their emotional and physical health.

What You’ll Do

• Maintain and interact with a caseload of clients with diverse characteristics either in-person or over the phone.
• Facilitate each client’s achievement of long range outcomes of symptom management, employment and independent living based upon the needs of the client.
• Engage difficult to serve clients by investigating all potential resources in order to gain access and make connections.
• Help remove barriers for clients, which may include helping clients participate in community or social service programs and referring clients to educational or working programs.
• Assist clients with transportation barriers as identified in their treatment plan. This includes transporting clients in the employee's personal vehicle to various appointments and area resources.
• Collect and maintain information about clients and document interactions within ReDiscover’s designated electronic medical record.
• Communicate and collaborate with an internal multi-disciplinary team to address various aspects of wellness and ensure positive communication regarding the coordination of client care.

Requirements of the Position

• 4 year degree or 4 years of equivalent experience in lieu of degree.
• A valid automobile driver’s license, appropriate automobile insurance and a safe, reliable, registered automobile available for use during work hours which includes transporting clients in personal vehicle.
• At least two (2) years clinical experience in a direct service provision to children and adolescents in a mental health setting preferred.
• Knowledge of the community resources as well as health and social service systems in the Kansas City metro area and skill in establishing working relationships with community partners preferred.
• Excellent customer service skills with a recovery focus.
• Strong written, oral and interpersonal communication skills.
• Intermediate computer skills in typing/keyboarding, Microsoft Word and Excel programs as well as the use of email.

Grow With Us

We’re committed to your professional development and will support your growth as a Community Support Specialist through training, collaboration, and meaningful work.