Community Support Facilitator (CSF) (Los Angeles)
A Bright Future, Inc.
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Job summary
A Bright Future, Inc. in Los Angeles, CA is seeking a Community Support Facilitator to lead and coordinate services for individuals receiving Independent Living Services and Supported Living Services.
You will supervise direct service staff, ensure client-centered planning, and build strong community partnerships to promote independence and safety. The role requires building teams, advocating for participant rights, and guiding staff through IPP/ISP processes while maintaining compliance with
Qualifications
- Bachelor's degree preferred in relevant field.
- Four (4)+ years experience may substitute for a degree.
- Minimum 2+ years with individuals with developmental or intellectual disabilities.
- Supervisory or lead experience preferred.
- Experience with California Regional Centers/ILS/SLS preferred.
Responsibilities
- Provide leadership, coordination, and oversight of services for ILS and SLS.
- Supervise direct service staff and coordinate individualized services.
- Ensure IPP/ISP goals are implemented and participant outcomes tracked.
- Support families and coordinate with Regional Centers and service providers.
- Maintain compliance with DDS, Regional Center, Title 17, and audit requirements.
Skills
Education
Job description
Title Community Support Facilitator (CSF)
Department Community Living Services
Status Full-Time, Regular
Classification Non-Exempt
Compensation $23.00–$25.00 per hour, based on experience
Schedule Full-Time; schedule varies based on participant and program needs
On-Call Participation in a shared 24-hour on-call rotation
Reports To Program Director
Positions Supervised House Managers (HM) and Community Living Instructors (CLI)
Work Location Participant homes, community settings, and program locations; approximately 50% travel
At A Bright Future, Inc., we believe everyone deserves dignity, respect, independence, and the opportunity to live a meaningful life within their community. We provide person-centered services and support to adults with developmental and intellectual disabilities, helping individuals build skills, pursue their goals, and become active and valued members of their communities.
As a Community Support Facilitator, you'll have the opportunity to combine leadership, advocacy, and hands‑on support to help individuals reach their goals while guiding the team of staff who support them.
The Community Support Facilitator (CSF) provides leadership, coordination, and oversight of services for individuals receiving Independent Living Services (ILS) and Supported Living Services (SLS). Working closely with the Program Director, the CSF supervises and supports direct service staff, coordinates individualized services, and helps ensure participants receive consistent, person-centered support.
The CSF serves as an important connection between participants, families, staff, Regional Centers, service providers, and community partners while ensuring services promote independence, health, safety, dignity, and successful achievement of individual goals.
- Provide guidance and support to individuals with developmental and intellectual disabilities, including individuals with behavioral, medical, psychiatric, or other complex support needs
- Support individuals in developing and maintaining independent living skills
- Promote community integration, social connections, self-advocacy, and meaningful participation in the community
- Ensure services are delivered according to each individual's Individual Program Plan (IPP), Individual Service Plan (ISP), and identified goals
- Advocate for the rights, preferences, choices, and well‑being of individuals served
- Support individuals in accessing community resources, benefits, employment opportunities, transportation, and other services
- Supervise, guide, and mentor Community Living Instructors and House Managers
- Provide staff with direction regarding participant-specific needs, routines, behavioral strategies, and service expectations
- Assist with onboarding and training new employees assigned to participant homes
- Monitor staff performance and provide constructive feedback and coaching
- Address performance concerns and communicate significant issues to the Program Director
- Ensure adequate staff coverage and appropriate staffing levels are maintained
- Promote teamwork, accountability, professionalism, and consistent service delivery
- Coordinate individualized services in collaboration with participants, families, staff, Regional Centers, and other service providers
- Participate in IPP/ISP meetings, team meetings, case conferences, and service planning meetings
- Monitor implementation of participant goals and identify areas requiring additional support
- Ensure behavior support plans, health plans, and other individualized support plans are implemented appropriately
- Coordinate appointments, services, and resources as needed to support participant outcomes
- Maintain communication with families, conservators, Regional Center representatives, and other professionals involved in the individual's services
- Assist staff in implementing behavior support strategies and individualized behavior intervention plans
- Provide guidance regarding de‑escalation and crisis prevention strategies
- Respond to emergencies and provide on‑site support when necessary
- Assist staff in addressing challenging or high‑risk situations while maintaining participant dignity and safety
- Ensure incidents and suspected abuse are reported according to agency and regulatory requirements
- Review incident reports and communicate significant concerns to the Program Director
- Maintain accurate, timely, and complete participant documentation
- Monitor progress notes, service records, incident reports, and other required documentation
- Ensure services are delivered in accordance with A Bright Future policies and applicable DDS, Regional Center, Title 17, and other regulatory requirements
- Maintain participant files and ensure documentation is audit‑ready
- Participate in quality assurance reviews and assist with corrective action when needed
- Ensure staff maintain required certifications, training, and documentation
- Monitor the quality and consistency of services provided at assigned program sites
- Conduct routine home and program visits to assess service quality and participant satisfaction
- Identify service gaps and recommend improvements
- Ensure homes and program environments are safe, organized, and appropriate for individuals served
- Collaborate with the Program Director to address operational and staffing concerns
- Assist with Regional Center audits, IHSS reviews, and other program monitoring activities
- Promote continuous quality improvement throughout the program
We are looking for someone who is a compassionate leader, strong communicator, and dependable problem‑solver who understands the importance of person‑centered services.
- Organized and able to manage multiple priorities
- Comfortable providing leadership and direction to staff
- Compassionate and respectful toward individuals with disabilities
- Confident communicating with families, staff, Regional Centers, and community partners
- Able to remain calm and professional during challenging situations
- Comfortable working independently while also being part of a team
- Committed to participant rights, choice, dignity, and independence
- Bachelor's degree in Psychology, Human Services, Social Work, Special Education, or a related field preferred
- Four (4) or more years of relevant experience working in the developmental disabilities or human services field may be considered in lieu of a degree
- Minimum of two (2) years of experience working with individuals with developmental or intellectual disabilities
- Previous supervisory, lead, or service coordination experience preferred
- Experience supporting individuals with behavioral, medical, psychiatric, or other complex needs preferred
- Experience working with California Regional Centers and/or ILS/SLS programs preferred
- Must be at least 18 years of age
- Valid California driver's license, vehicle registration, and automobile insurance
- Reliable transportation and an insurable driving record
- Willingness and ability to travel between participant homes, program locations, and community settings
- Successful completion of required DOJ/fingerprint clearance
- Successful completion of required drug screening and TB clearance
- CPR and First Aid certification or willingness to obtain certification as required by the agency
- Ability to work a flexible schedule based on participant and program needs
- Sit, stand, walk, bend, kneel, and climb stairs
- Travel between participant homes and community locations
- Assist individuals with mobility needs, including wheelchair transfers
- Respond appropriately during medical or behavioral emergencies
- Implement CPR, First Aid, and Pro‑ACT procedures when required
- Push, pull, or lift up to 60 pounds
- Provide physical assistance during emergencies or challenging behaviors when necessary
- New Hire Orientation
- Leadership & Supervisory Training
- Independent Living Services (ILS) Philosophy
- Supported Living Services (SLS) Philosophy
- Individual Program Planning (IPP/ISP)
- Positive Behavior Supports
- Pro‑ACT / Crisis Prevention
- CPR & First Aid
- DDS Mandated Reporter & Whistleblower Training
- Regional Center Documentation & Compliance
- Special Incident Reporting (SIR)
- Medication Administration Record (MAR), as applicable
- Quality Assurance & Risk Management
- Annual continuing education and agency‑required training
- Make a meaningful difference every day
- Develop your leadership and supervisory skills
- Support individuals in achieving greater independence
- Work alongside a mission‑driven team
- Grow professionally through ongoing training and development
- Build meaningful relationships with participants, families, and community partners
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