Community Standards Coordinator - Part-time

ccmcnet; Round Rock (TX); In loco; USD 25.000 - 36.000; Part-time

Vantaggi offerti da questo lavoro

Employee Assistance Program (EAP)

Calm Health

401(k) with Company Match

Competitive pay

Part-time, flexible schedule

Descrizione del lavoro

CCMC is seeking a Community Standards Coordinator to manage resident inquiries and maintain HOA governance information. You will handle calls and emails, explain violations, and support architectural review processes in a fast-paced community setting.

The role requires strong organizational skills, confidentiality, and a commitment to superior customer service, with a flexible schedule that may include evenings and weekends. A valid driver’s license and reliable transportation are expected.

Competenze

• Professional and adaptable with strong time management and organizational skills.
• Ability to maintain confidentiality of business matters.
• Self-motivated, dependable, organized, and efficient with excellent problem-solving skills.
• Excellent oral and written communication; high attention to detail.
• Strong telephone manner and commitment to top customer service.

Mansioni

• Maintain high level of customer service in resident inquiries and interactions.
• Answer phone calls and emails and provide general information on HOA governing documents and violations.
• Conduct community drives and inspections of residential properties.
• Issue violations of deed restrictions with reference to property maintenance and aesthetics.
• Document, photograph and record all violations.
• Assist Homeowners with the Architectural Review process and prepare applications for committee review.

Conoscenze

Customer service

Time management

Organizational skills

Attention to detail

Communication

Problem solving

Phone manner

Formazione

CAM license preferred

Strumenti

MS Office

Outlook

Word

Excel

Descrizione del lavoro

About the community:

Designed for people age 55 and better, one of the location communities is set upon acres of countryside that is conveniently located with easy access to anything and everything. Amenities include a large clubhouse that features flexible meeting rooms, a professional kitchen for catering and demonstrations, a fitness room, resort style pool, and more. Residents also enjoy a number of concierge services. The other community is a growing master-planned community which offers a choice of complimentary floor plans designed for easy living and entertaining. Amenities include a pool and pavilion.

The Community Standards Coordinator will maintain a high degree of customer service in all resident inquiries and interactions; answer phone calls and emails, and provide general information of HOA governing documents and violations.

What you’ll accomplish:

• Conduct community drives and inspections of residential properties.
• Issue violations of the deed restrictions with specific reference to property maintenance and aesthetics.
• Document, photograph and record all violations.
• Assist Homeowners with the Architectural Review process.
• Prepare applications for the committee review.

What we’re looking for:

• Professional and adaptable, demonstrate good time management and organizational skills and have demonstrated an ability to maintain the confidentiality of business matters
• Self-motivated, dependable, organized, and efficient with excellent problem-solving skills
• Computer skills that include a strong working knowledge of MS Office programs such as Outlook, Word and Excel
• Able to communicate effectively orally and in writing, and have high attention to detail
• Have excellent telephone manner, with a commitment to the highest customer service possible
• Must have a valid driver’s license in the state of employment and have reliable means of transportation as a personal vehicle may be required to perform certain responsibilities
• Must be available to work a flexible schedule to meet the needs of the site as determined by the Community Manager, including possible evenings and weekends
• Must pass a pre-employment drug screen and background check
• CAM license preferred (Required in Florida, Georgia and Nevada within six months of hire)

The physical requirements can vary, but generally, they may include:

• Mobility: Ability to walk the grounds long distances in various weather conditions.
• Lifting and Carrying: Occasionally lifting and carrying supplies or equipment up to 25 pounds.
• Extended Sitting or Standing: Capability to sit or stand for extended periods during meetings or events.
• Manual Dexterity: Skills in using technology, including computers and mobile devices.
• Driving: Ability to operate vehicle to perform certain job functions. (Please note: We will request and review an MVR at the time of hire and on a periodic basis thereafter to ensure that employees maintain a satisfactory driving status.)

We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodations during the application process or in performing the job duties as described in the posting, please email [e-mail] so we can review next steps together.

If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

What we offer:

• Support Programs – Employee Assistance Program (EAP) and Calm Health.
• As a part-time employee, you may be eligible to accrue paid sick leave in accordance with applicable state and local laws.
• 401(k) with Company Match – Automatic enrollment with a 30% match on the first 10% of contributions.
• Competitive pay, depending on experience
• Part-time, flexible schedule
• Most importantly, a caring team who is dedicated to your success!