Senior Community Manager

EngineersOfAI; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

EngineersOfAI is seeking a Senior Community Manager to shape community engagement and build a thriving global community. The role involves leading day-to-day operations across platforms like Reddit and Discord while partnering with various departments to bring the community's voice to the forefront.

The ideal candidate will have over 8 years of experience in community management for a consumer-facing brand, with a strong ability to cultivate relationships and drive engagement.

Qualifications

• 8+ years of experience in community management for a consumer-facing brand, ideally at scale.
• Proven experience growing and engaging online communities across multiple platforms.
• Strong instincts for tone, voice, and dynamics of internet culture.

Responsibilities

• Own and lead day-to-day community operations.
• Manage core community channels and drive daily engagement.
• Build and maintain relationships with moderators, ambassadors, and superfans.

Skills

Community management

Online engagement

Relationship building

Data-driven decision-making

Communication skills

Job description

About the role

We’re looking for a Senior Community Manager who is equal parts strategist, builder, and hands‑on operator. This is a unique opportunity to shape how millions of learners engage with Duolingo, not just today, but for years to come.

You will work hand‑in‑hand with the Head of Community to craft and build the community function from scratch. You’ll bring creative ideas, help define structure and best practices, and co‑create a vision for what a high‑impact, high‑delight global community looks like at Duolingo.

At the same time, you will own and lead the day‑to‑day engagement across our community channels. You’ll be the front line of how we show up with learners, moderators, superfans, and ambassadors — cultivating joy, trust, safety, and belonging through every interaction.

You’ll partner closely with Product, Engineering, Marketing, Communications, and Customer Support to bring the community’s voice into the heart of the organization.

You will…

• Own and lead day‑to‑day community operations
• Manage our core community channels (e.g., Reddit, Discord) and drive daily engagement, conversation quality, and member experience
• Build and maintain strong relationships with moderators, ambassadors, and superfans
• Develop scalable processes, playbooks, and frameworks that uphold safety, trust, delight, and Duolingo’s signature tone
• Monitor community health, sentiment, and emerging risks, identifying insights and opportunities for continuous improvement
• Launch initiatives that grow participation, sentiment, and long‑term community value

You have…

• 8+ years of experience in community management for a consumer‑facing brand, ideally at scale.
• Proven experience growing and engaging online communities across multiple platforms (Reddit, Slack, Discord, etc.).
• Strong instincts for tone, voice, and the dynamics of internet culture.
• Experience managing moderators, ambassadors, creators, or similar stakeholder groups.
• A data‑driven approach to decision‑making, with comfort in interpreting qualitative and quantitative signals.
• Excellent communication skills and the ability to collaborate cross‑functionally.
• Experience navigating complex community conversations and stewarding online reputation.
• Active Duolingo user.

Exceptional candidates will have…

• Track record of building community programs of 1M+ members.
• Experience with shifting sentiment, scaling, and building.